Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead community initiatives, manage housing duties, and support residents in a frontline role.
- Company: Eastlight Community Homes, the largest social housing provider in the UK.
- Benefits: Competitive salary, car allowance, generous leave, and wellbeing grants.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and experience in housing or customer service preferred.
- Other info: Join a supportive team committed to inclusivity and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
We are seeking a Neighbourhood Lead to join our Regional Neighbourhood Team on a permanent, full‑time basis!
In this frontline role, you’ll be the main point of contact for residents, ensuring homes, estates, and communities are well managed, safe, and welcoming. You’ll handle a wide range of housing management duties including lettings, tenancy visits, rent account support, and dealing with tenancy changes or breaches. Regular estate inspections, resolving anti‑social behaviour, and supporting residents with advice, signposting, and safeguarding are also key parts of the role. Working closely with colleagues, contractors, and local partners, you’ll help deliver joined‑up services and drive improvements across our neighbourhoods.
We’re looking for applicants with proven communication and problem‑solving skills, ideally with strong housing/housing support experience. You’ll be confident managing challenging situations, organised in keeping accurate records, and committed to providing fair, supportive, and high‑quality services.
If you’re community‑minded, resilient, and passionate about making a positive difference for residents, we’d love to hear from you.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £35,374 per annum
- Permanent, 37 hours per week
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution – Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- Formal qualifications and paid professional membership
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 20 March 2026 at 23:59pm
Interview Date: Dynamically, in‑person at Eastlight House, Braintree.
We reserve the right to close this vacancy early, if sufficient applications are received.
#J-18808-Ljbffr
Neighbourhood Lead employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead
✨Tip Number 1
Get to know the company! Research Eastlight Community Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've handled challenging situations or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Lead
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let your passion for community work shine through. We want to see how you connect with residents and your commitment to making a positive impact in their lives.
Highlight Relevant Experience: Make sure to showcase any previous experience in housing or customer-facing roles. We’re looking for proven communication and problem-solving skills, so don’t hold back on sharing specific examples!
Be Organised and Clear: Keep your application well-structured and easy to read. We appreciate clarity, so use bullet points or headings where necessary to make your key points stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Lead role.
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Community
Before the interview, take some time to research Eastlight Community Homes and the specific neighbourhoods they serve. Understanding the community's needs and challenges will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Neighbourhood Lead, strong communication is key. Prepare examples from your past experiences where you've successfully resolved conflicts or provided support to residents. This will demonstrate your ability to handle challenging situations with confidence.
✨Be Organised and Detail-Oriented
Since the role involves keeping accurate records and managing various housing duties, come prepared with a system or method you use to stay organised. Discuss how you prioritise tasks and ensure nothing falls through the cracks, which will highlight your suitability for the position.
✨Emphasise Your Problem-Solving Skills
Think of specific instances where you've tackled problems in a customer-facing role. Be ready to discuss your approach to resolving issues, especially those related to tenancy changes or anti-social behaviour, as this will align with the responsibilities of the Neighbourhood Lead.