Managing Agent Contract Manager (Fixed-Term/Secondment)

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in. We’re looking for an experienced and driven Managing Agent Contract Manager to join our Compliance & Estates team on a full-time, 12 month fixed-term contract basis. You’ll play a pivotal role in ensuring Eastlight’s homes on third-party managed estates are safe, compliant, and deliver exceptional value and service to our residents.

As Eastlight’s lead expert on managing agent performance and leasehold management, you’ll oversee relationships with our external agents to make sure every contract delivers on quality, compliance, and customer satisfaction. You’ll champion best practice, drive improvements, and make sure our legal, financial, and reputational interests are fully protected. You’ll be a confident professional with significant experience in leasehold and estate management, ideally including managing agent contract oversight. You combine a detailed understanding of leasehold legislation with a passion for delivering great service and high standards. This is an influential role that combines commercial acumen, legal understanding, and people skills – perfect for someone who thrives on variety and responsibility.

What you’ll be doing:

• Providing expert leadership and assurance on all aspects of managing agent performance and compliance.
• Ensuring service charge accuracy, transparency, and value for money.
• Acting as Eastlight’s subject matter expert for lease interpretation, rights, and obligations.
• Building strong partnerships with managing agents, internal teams, and residents.
• Overseeing the financial and safety performance of managing agents, identifying risks and driving solutions.
• Leading continuous improvement in the way we manage and monitor third-party estates.

You’ll bring:

• Strong knowledge of the Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
• Proven ability to interpret complex leases and challenge poor performance effectively.
• Excellent communication, negotiation, and stakeholder management skills.
• Financial and commercial acumen to ensure robust scrutiny of managing agent accounts.
• Membership (or working towards) of The Property Institute (TPI), RICS, or equivalent.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £48,000 per annum
• Full-time (37h p/w), 12 Month Fixed-Term Contract
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• BHSF healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement. Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk. Eastlight Community Homes are unable to provide Visa Sponsorship. Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Closing Date: 16 November 2025 at 23:59. Interviews are expected to be held between 21 and 25 November 2025 via Microsoft Teams.