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For Companies At a Glance
- Tasks: Lead and motivate the Income Team to enhance rent collection and debt management.
- Company: Join Eastlight Community Homes, a leader in housing and community development.
- Benefits: Full-time role with opportunities for professional growth and impactful work.
- Why this job: Make a real difference in tenants' lives through financial inclusion initiatives.
- Qualifications: Experience in income recovery and strong leadership skills required.
- Other info: Dynamic environment focused on fairness, diversity, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Agencies
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Who We Are
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
The Role
We are seeking an experienced Income Services Manager to join us on a permanent, full-time basis, to lead our income recovery efforts, ensuring effective rent collection and debt management in line with our corporate vision.
In this role, you will lead, motivate, and develop the Income Team to deliver an outstanding rent collection and arrears recovery service. You’ll manage performance against clear KPIs, oversee compliance with statutory requirements, and work closely with internal teams and external partners to ensure robust income management. You will also play a key role in developing policies and procedures, preparing reports for senior stakeholders, and supporting the financial year-end process.
As Income Services Manager, you will be responsible for driving continuous improvement, managing risk, and representing Eastlight both internally and externally. You will ensure the rent management system provides accurate information, liaise with Neighbourhood Leads, and actively promote fairness and diversity within the team. This role offers the opportunity to make a real impact by maximising income and supporting our tenants through financial inclusion initiatives.
Benefits and Compensation
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £56,520 per annum
- £2,200 Car Allowance per annum
- Permanent, Full time, 37 hours per week
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution – Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
Next Steps
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Important Dates
Closing Date: Friday 17 October at 23:59pm
Interview Date: Interviews are expected to be held on 23/24 October 2025 via Microsoft Teams
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Income Services Manager employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community development sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research Eastlight Community Homes thoroughly and understand their mission and values. We want you to show how your experience aligns with their goals, especially in income recovery and tenant support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We can’t stress enough how important it is to articulate your thoughts clearly, especially when discussing your strategies for effective rent collection and debt management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us drive continuous improvement in our services.
We think you need these skills to ace Income Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Services Manager role. Highlight your experience in rent collection and debt management, and don’t forget to mention any leadership roles you've had. We want to see how you can lead our Income Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about income recovery and how your skills align with our corporate vision. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements. Did you improve rent collection rates or develop successful policies? We want to know how you made a difference in your previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Eastlight Community Homes!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Numbers
As an Income Services Manager, you'll be dealing with KPIs and financial metrics. Brush up on relevant statistics and figures related to rent collection and debt management. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Showcase Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you developed team members or improved performance. This will demonstrate your capability to lead the Income Team effectively.
✨Understand Compliance and Policies
Familiarise yourself with statutory requirements and best practices in income recovery. Be ready to discuss how you would ensure compliance and develop policies that align with Eastlight's corporate vision. This shows you're proactive and knowledgeable.
✨Emphasise Financial Inclusion Initiatives
Since supporting tenants through financial inclusion is key, prepare to talk about any relevant initiatives you've been involved in. Highlight your commitment to fairness and diversity, and how you can promote these values within the team.