At a Glance
- Tasks: Maximise income and provide exceptional customer service to enhance residents' well-being.
- Company: Eastlight Community Homes, dedicated to making a difference in people's lives.
- Benefits: Full-time role with a fixed term until March 2026, offering valuable experience.
- Other info: Collaborative environment with opportunities to work with various agencies.
- Why this job: Make a real impact in the community while developing your skills in finance and administration.
- Qualifications: UK driving licence and vehicle access required; passion for customer service is essential.
The predicted salary is between 36000 - 60000 € per year.
Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Are you passionate about making a real difference in people’s lives through exceptional customer service and effective debt management?
Eastlight has two exciting Permanent opportunities for an Income Manager aiming to enhance the well-being of our residents!
As an Income Manager you will be responsible for maximising income within Eastlight, through the effective recovery of all housing related debt while working in accordance with policies & procedures. You will provide a firm but fair approach to income collection.
Applicants are required to hold a UK driving licence, have access to a vehicle, and be open to regional travel.
What You'll Do:
- Maximise income within Eastlight through the effective recovery of all housing related rent, service charges and any other debt for a patch including Tenants and Shared Owners.
- Work in accordance with court protocols and attend court and attend other related procedures such as eviction.
- Deliver basic advice on welfare benefits.
- Provide excellent customer services via telephone and face to face.
- Maintain good working relationships with both internal and external key partners and collaborate with appropriate stakeholders to promote financial inclusion.
- Develop effective liaison arrangements with a wide range of statutory and voluntary agencies.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £38,333 annual base salary + £2,200 p/a car allowance
- Full-time, Permanent
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- BHSF healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.
Eastlight Community Homes are unable to provide Visa Sponsorship.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 18 May 2026 @ 23:59
Interview Date: Interviews are expected to be held on 21 May 2026 in person at Braintree Hub.
We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.
Income Manager in Braintree employer: Eastlight Community Homes
Eastlight Community Homes is an exceptional employer dedicated to enhancing the well-being of our residents through a supportive and collaborative work culture. We offer comprehensive employee growth opportunities, including training in customer service and debt management, all while working in a community-focused environment that values financial inclusion. Join us in making a meaningful impact in people's lives, with the added benefit of a fixed-term role that allows you to contribute to our mission until March 2026.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Eastlight Community Homes and understanding their mission. Tailor your answers to show how your skills in customer service and debt management align with their goals. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in managing income and providing excellent customer service, as these are key for the Income Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Income Manager in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Manager role. Highlight your experience in customer service and debt management, as these are key for us at Eastlight Community Homes. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for helping others and how your skills align with our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have with housing benefits or welfare advice. We’re looking for someone who can hit the ground running, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Make sure you understand the ins and outs of income management, especially in relation to housing. Brush up on debt recovery processes, court protocols, and welfare benefits. This knowledge will not only impress your interviewers but also show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples of how you've successfully handled difficult situations with clients in the past. Think about times when you provided support or advice that made a real impact on someone's life.
✨Build Relationships
Highlight your experience in maintaining good working relationships with various stakeholders. Be ready to discuss how you've collaborated with internal teams or external agencies to promote financial inclusion and support residents effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to income management and debt recovery. Practice your responses to demonstrate your problem-solving skills and ability to handle sensitive situations with empathy and professionalism.
