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- Tasks: Provide exceptional customer service and support leaseholders with their queries.
- Company: Join Eastlight Community Homes, a resident-focused organisation in Braintree.
- Benefits: Part-time hours with a focus on work-life balance and community impact.
- Other info: Opportunity to grow within a community-driven organisation.
- Why this job: Make a difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Eastlight Community Homes is looking for a Leasehold Co-ordinator to join our team in Braintree, United Kingdom, on a permanent, part-time basis (22.5 hours per week). This role focuses on providing exceptional customer experience and high-quality leasehold services.
You will be the main contact for leaseholders, ensuring compliance with statutory requirements and maintaining accurate records. Collaborating across the organization, you will assist leaseholders with service charges, complaints, and arrears while contributing to service improvements and compliance with regulatory standards.
Leasehold Services Specialist (Part-Time, 22.5h) — Resident-Focused in Essex employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Services Specialist (Part-Time, 22.5h) — Resident-Focused in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Eastlight Community Homes on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Leasehold Services Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of leasehold services and customer experience. We should be ready to share examples of how we've handled service charges or complaints in the past, showing our problem-solving skills and commitment to residents.
✨Tip Number 3
Don’t forget to showcase our passion for resident-focused services! During interviews, let’s highlight our dedication to improving leaseholder experiences and how we can contribute to compliance and service improvements at Eastlight.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Eastlight team and committed to their mission.
We think you need these skills to ace Leasehold Services Specialist (Part-Time, 22.5h) — Resident-Focused in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in leasehold services and customer care. We want to see how your skills align with the role, so don’t be shy about showcasing relevant examples!
Showcase Your Communication Skills: As a Leasehold Services Specialist, you'll be the main contact for leaseholders. Use your application to demonstrate your ability to communicate clearly and effectively. We love seeing candidates who can convey complex information in a straightforward way!
Highlight Your Attention to Detail: This role involves maintaining accurate records and ensuring compliance with statutory requirements. Make sure to mention any experience you have with meticulous record-keeping or compliance work. We appreciate candidates who understand the importance of detail!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Leasehold Stuff
Make sure you brush up on leasehold services and statutory requirements before the interview. Familiarise yourself with common issues leaseholders face, like service charges and complaints, so you can demonstrate your knowledge and show how you can provide exceptional customer experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality leasehold services, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to empathise with customers and resolve issues effectively, as this will resonate well with the interviewers.
✨Prepare for Collaboration Questions
This position involves working across the organisation, so expect questions about teamwork and collaboration. Think of specific instances where you've worked with others to achieve a goal, and be prepared to discuss how you can contribute to service improvements and compliance with regulatory standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to leaseholder engagement or how they measure success in leasehold services. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.