At a Glance
- Tasks: Deliver exceptional customer service and support via phone and email.
- Company: Join Eastlight Community Homes, the largest social housing provider in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic rewards package.
- Other info: Join a supportive culture that values diversity and career growth.
- Why this job: Be the backbone of our business and make a real difference in people's lives.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 25000 - 35000 € per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Are you excited and driven to deliver an excellent customer service? Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time? If so, we have an opportunity for you to join our frontline Customer Service team as an Advisor on a Permanent basis.
You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries. In this role, you will promote Eastlight’s online services and support our customers with any queries via our phone lines and email communications. You will achieve this by keeping our customers informed of timescales and developments about their accounts while requesting feedback upon resolution to ensure the best quality of our services. You will also develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
The successful candidate will undertake administrative tasks relating to our customers’ queries, by utilising excellent attention to detail and ability to problem solve effectively. We are looking for a high standard of verbal and written communication skills, ensuring all interactions are clear and concise. Excellent IT skills including knowledge of MS Office Suite are vital for this role.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £29,492 per annum
- Permanent, Full time
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us!
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.
Eastlight Community Homes are unable to provide Visa Sponsorship. Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 11 November 2025 at 23:59pm
Interview Date: Interviews are expected to be held on Monday 17 & Tuesday 18 November in person at Braintree Hub.
Customer Services Advisor in Braintree employer: Eastlight Community Homes
Eastlight Community Homes is an exceptional employer, dedicated to creating a supportive and inclusive work environment where employees can thrive. With a sector-leading total rewards package, including generous annual leave, a robust pension plan, and opportunities for professional development, we prioritise the well-being and growth of our team members. Join us in making a meaningful impact in the community while enjoying a fulfilling career as a Customer Services Advisor in the heart of Braintree.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Braintree
✨Tip Number 1
Get to know Eastlight! Research their values and mission, especially their commitment to community and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining Eastlight's Customer Service team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Advisor role. Highlight your customer service experience and any relevant skills that match what Eastlight is looking for. We want to see how you can bring your unique flair to our team!
Craft a Personal Statement:Your personal statement is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Keep it clear and concise, just like we value in our communications with customers.
Show Off Your IT Skills:Since excellent IT skills are vital for this role, don’t forget to mention your proficiency with MS Office Suite. If you have any specific examples of how you've used these skills in previous roles, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our community at Eastlight!
