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- Tasks: Support residents and colleagues in delivering excellent housing services across communities.
- Company: Eastlight Community Homes, the largest community gateway social housing provider in the UK.
- Benefits: Competitive salary, generous leave, wellbeing grants, and a strong pension plan.
- Why this job: Make a meaningful impact in communities while developing your skills in a supportive environment.
- Qualifications: Administrative experience and IT skills; customer service focus is essential.
- Other info: Join a diverse team committed to creating safe, affordable homes.
The predicted salary is between 25000 - 35000 £ per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in. We have an exciting new opportunity for a Neighbourhood Support professional to join our busy and rewarding Neighbourhood Team! This position is on a full-time, fixed-term contract/secondment basis, for up to 9 months.
In this varied role, you’ll provide essential support to residents and colleagues, helping us deliver excellent housing services across our communities. You’ll be involved in a wide range of tasks, including:
- Setting up and ending tenancies
- Managing mutual exchanges and lettings
- Supporting garage applications
- Maintaining accurate records
- Responding to customer enquiries
- Preparing documents
- Liaising with colleagues, contractors, and external agencies to ensure services run smoothly
- Supporting processes related to Aids and Adaptations, income management, planned maintenance, invoice processing, and performance reporting
We’re seeking applicants with proven administrative experience and sound IT knowledge, who can stay organised and focused in a fast-paced environment. You’ll be confident engaging with residents and partners, able to manage competing priorities, and committed to delivering high-quality customer service. Familiarity with housing services or safeguarding would be beneficial, but full training will be provided.
This is a great opportunity to make a meaningful impact in our communities, working at the heart of neighbourhood services to support residents and help us deliver safe, fair, and positive housing outcomes.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £29,492 per annum
- Full-time (37 hours per week), Fixed-Term Contract for up to 9 months
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A BHSF healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk. Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 8 February 2026 at 23:59
Interview Date: 16 February 2026, in-person at Eastlight House, Braintree. We reserve the right to close this vacancy early, if sufficient applications are received.
Neighbourhood Support (Fixed-Term/Secondment) in Braintree employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Support (Fixed-Term/Secondment) in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with current employees at Eastlight. You never know who might give you the inside scoop or even refer you directly!
✨Tip Number 2
Prepare for the interview by researching Eastlight’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for community support and how you can contribute to our mission.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your administrative skills and customer service experience. We want to see how you handle real-life scenarios related to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Eastlight!
We think you need these skills to ace Neighbourhood Support (Fixed-Term/Secondment) in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Neighbourhood Support role. We want to see how your skills align with what we do at Eastlight, so don’t be shy about showcasing your administrative prowess and IT knowledge!
Craft a Personal Statement: Your personal statement is your chance to shine! Use it to explain why you’re passionate about supporting communities and how you can contribute to our mission. Keep it engaging and make it personal – we love to see your personality come through!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Familiarise yourself with Eastlight Community Homes and their mission. Understand the role of Neighbourhood Support and how it fits into the bigger picture of providing safe, affordable housing. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative skills and IT knowledge. Think about situations where you managed competing priorities or delivered excellent customer service. Be ready to discuss these examples during the interview to demonstrate your suitability for the role.
✨Engage with Enthusiasm
Since this role involves engaging with residents and partners, practice how you can convey your enthusiasm for helping others. Use positive body language and be prepared to discuss how you would handle various scenarios involving resident interactions or support services.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the Neighbourhood Support role. Asking questions shows your interest and helps you determine if Eastlight is the right fit for you.
