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- Tasks: Support residents and colleagues in delivering excellent housing services across communities.
- Company: Eastlight Community Homes, the largest community gateway social housing provider in the UK.
- Benefits: Competitive salary, generous leave, wellbeing grant, and family leave benefits.
- Why this job: Make a meaningful impact in communities while developing your skills in a supportive environment.
- Qualifications: Administrative experience and strong IT skills; housing knowledge is a plus.
- Other info: Join a diverse team committed to creating safe and affordable homes.
The predicted salary is between 24500 - 35000 £ per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
We have an exciting new opportunity for a Neighbourhood Support professional to join our busy and rewarding Neighbourhood Team! This position is on a full-time, fixed-term contract/secondment basis, for up to 9 months.
In this varied role, you’ll provide essential support to residents and colleagues, helping us deliver excellent housing services across our communities. You’ll be involved in a wide range of tasks, including:
- Setting up and ending tenancies
- Managing mutual exchanges and lettings
- Supporting garage applications
- Maintaining accurate records
- Responding to customer enquiries
- Preparing documents
- Liaising with colleagues, contractors, and external agencies
- Supporting processes related to Aids and Adaptations, income management, planned maintenance, invoice processing, and performance reporting
We’re seeking applicants with proven administrative experience and sound IT knowledge, who can stay organised and focused in a fast-paced environment. You’ll be confident engaging with residents and partners, able to manage competing priorities, and committed to delivering high-quality customer service. Familiarity with housing services or safeguarding would be beneficial, but full training will be provided.
This is a great opportunity to make a meaningful impact in our communities, working at the heart of neighbourhood services to support residents and help us deliver safe, fair, and positive housing outcomes.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £29,492 per annum
- Full-time (37 hours per week), Fixed-Term Contract for up to 9 months
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- Formal qualifications and paid professional membership
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 8 February 2026 at 23:59
Interview Date: 16 February 2026, in-person at Eastlight House, Braintree.
We reserve the right to close this vacancy early, if sufficient applications are received.
Neighbourhood Support in Braintree employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Support in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Eastlight Community Homes and understanding their values. Tailor your responses to show how your skills align with their mission of creating safe, affordable homes. We want to see your passion for community support!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in administrative roles and how it relates to the Neighbourhood Support position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Neighbourhood Support in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Support role. Highlight your administrative experience and any relevant IT skills. We want to see how your background aligns with what we do at Eastlight!
Craft a Compelling Personal Statement: Your personal statement is your chance to shine! Share why you’re passionate about supporting communities and how you can contribute to our mission. Keep it engaging and relevant to the role.
Showcase Your Customer Service Skills: Since this role involves engaging with residents, make sure to highlight your customer service experience. We love candidates who can demonstrate their ability to manage enquiries and deliver high-quality support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Support professional. Familiarise yourself with tasks like tenancy management, customer enquiries, and liaising with external agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past administrative roles that highlight your organisational skills and ability to manage competing priorities. Think about specific situations where you delivered excellent customer service or handled challenging enquiries, as these will resonate well with the interviewers.
✨Engage with the Community
Since this role is all about supporting residents, be ready to discuss how you would engage with them effectively. Share any relevant experiences you have in community work or customer service, and express your commitment to creating safe and positive housing outcomes.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're proactive and genuinely interested in contributing to Eastlight's mission.
