At a Glance
- Tasks: Support residents with expert advice on leasehold services and manage service charges.
- Company: Join a community-focused organisation dedicated to enhancing resident experiences.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on continuous improvement.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Leasehold Co-ordinator to join us on a permanent, part-time basis (22.5 hours per week) to help deliver an excellent customer experience and high-quality leasehold services that support our residents and communities.
In this role, you will be the key point of contact for leaseholders, providing specialist advice, guidance and support across all aspects of residential leasehold services. You will ensure statutory, legislative and regulatory requirements are met, maintain accurate records, and deliver a comprehensive leaseholder journey that drives customer satisfaction and value for money.
Working collaboratively across the organisation, you will manage service charges, statutory notices, complaints and arrears, support leaseholders experiencing financial difficulty, and liaise with legal advisers and residents’ associations where required. You will also contribute to service improvement, performance reporting and regulatory compliance, helping to ensure our leasehold services meet best practice and reflect our commitment to putting residents at the heart of what we do.
Leasehold Coordinator in Braintree employer: Eastlight Community Homes
As a Leasehold Coordinator with us, you will be part of a dynamic team dedicated to enhancing the lives of our residents and communities. We pride ourselves on fostering a supportive work culture that values collaboration and professional growth, offering flexible working hours and opportunities for development in the heart of a vibrant community. Join us to make a meaningful impact while enjoying a rewarding career in a company that truly prioritises its people.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Coordinator in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with leasehold professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their leasehold services. Think about how your skills can enhance their customer experience and be ready to share specific examples from your past work.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that excite you and match your skills. Tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate how you can contribute to their leasehold services and improve resident satisfaction.
We think you need these skills to ace Leasehold Coordinator in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Leasehold Coordinator role. We want to see how your skills can help us deliver excellent customer service and support our residents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leasehold services and how you can contribute to our mission of putting residents at the heart of what we do.
Showcase Your Communication Skills:As a key point of contact for leaseholders, strong communication is essential. In your application, give examples of how you've effectively communicated with clients or stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Leasehold Basics
Make sure you brush up on the key aspects of leasehold services. Understand the common issues leaseholders face and be ready to discuss how you would provide support and guidance. This shows that you’re not just familiar with the role, but also genuinely interested in helping residents.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an excellent customer experience, prepare examples from your past where you’ve gone above and beyond for customers. Think about specific situations where you resolved complaints or improved service delivery, as this will highlight your commitment to customer satisfaction.
✨Familiarise Yourself with Regulations
Get to grips with the statutory and regulatory requirements relevant to leasehold services. Being able to discuss these confidently during your interview will demonstrate your preparedness and understanding of the legal landscape surrounding the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their leasehold services and how they measure success. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and expectations.
