At a Glance
- Tasks: Be the go-to person for ICT incidents and requests, ensuring smooth tech operations.
- Company: Join Eastlight Community Homes, the largest social housing provider in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic pension plan.
- Other info: Work in a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your IT skills.
- Qualifications: Experience in ICT support with knowledge of Microsoft 365 and troubleshooting skills.
The predicted salary is between 35055 - 35055 £ per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Eastlight is seeking two talented IT professionals to join our Technology team as IT Service Analysts on a full-time, permanent basis! In this role, you will:
- Serve as the first point of contact for managing all ICT incidents and requests logged through the helpdesk while working with third-party providers, Infrastructure, and Business Systems teams to ensure issues are resolved within agreed service levels.
- Log, prioritise, and update support tickets, communicate service impacts, and support the delivery and maintenance of ICT hardware, software, mobile devices, and user accounts.
- Take ownership of the starters and leavers process, including hardware provisioning, returns, and ICT inductions.
- Create user guidance materials, develop self-service knowledge resources, and help colleagues across the business make effective use of technology and business systems.
To succeed in this role, you will need:
- Experience working within an ICT Service Desk or business applications support environment, with strong knowledge of Microsoft 365, Windows 11, and Windows Server operating systems.
- Confidence in supporting Microsoft Exchange Online, Active Directory, Citrix environments, and carrying out technical troubleshooting and fault diagnosis.
- Experience configuring and supporting a range of mobile devices, including iOS, Android, and Windows platforms, alongside strong communication skills and a customer-focused approach to service delivery.
Please note that the successful candidates will be expected to be on a team rota and attend the office approximately three times a week.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £35,055 per annum
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- Formal qualifications and paid professional membership
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 6 September 2026 at 23:59
Interview Date: Interviews are expected to be held the week commencing 14 September 2026, in person at the Eastlight Braintree Hub. We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.
IT Service Analyst (x2) in Braintree employer: Eastlight-Community-Homes
Eastlight Community Homes is an exceptional employer that prioritises the well-being of its employees while fostering a strong sense of community. With a commitment to professional development and a supportive work culture, team members are encouraged to grow and thrive in their roles. Working in this vibrant environment not only allows you to make a meaningful impact on the lives of residents but also offers unique opportunities to engage with the community and enhance public safety.
