At a Glance
- Tasks: Support customers via phone and email, managing queries and promoting online services.
- Company: Join Eastlight Community Homes, a community-focused organisation in Braintree.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and health plans.
- Other info: Be part of an inclusive team with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: Excellent communication skills, attention to detail, and strong IT abilities required.
The predicted salary is between 31525 - 31525 € per year.
Eastlight Community Homes is seeking a full-time Customer Services Advisor in Braintree. This role requires excellent verbal and written communication skills, attention to detail, and strong IT abilities, especially in MS Office. The successful candidate will support customers via phone and email, promoting online services and managing queries efficiently.
With a competitive salary of £31,525 per annum and a comprehensive benefits package including generous annual leave, pension contributions, and health plans, this position offers an opportunity to develop professionally and contribute to an inclusive community organization.
Frontline Customer Services Advisor – Housing & Community in Braintree employer: Eastlight Community Homes
Eastlight Community Homes is an exceptional employer that prioritises employee well-being and professional growth. Located in Braintree, we offer a supportive work culture with a competitive salary and a comprehensive benefits package, including generous annual leave and health plans. Join us to make a meaningful impact in the community while advancing your career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Services Advisor – Housing & Community in Braintree
✨Tip Number 1
Make sure you know the company inside out! Research Eastlight Community Homes and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers via phone and email, try role-playing with a friend or family member. This will help you feel more confident and articulate when handling queries during the interview.
✨Tip Number 3
Show off your IT skills! Brush up on MS Office and be ready to discuss how you've used it in previous roles. You could even prepare a quick demo if they ask about your experience – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it’s super easy to do, so why not?
We think you need these skills to ace Frontline Customer Services Advisor – Housing & Community in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application highlights your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Be Detail-Oriented:Attention to detail is key in this job. When filling out your application, double-check that all your information is accurate and complete. This shows us you’re serious about the role and can handle queries efficiently.
Highlight Your IT Skills:We’re looking for someone with strong IT abilities, especially in MS Office. Make sure to mention any relevant experience or qualifications in your application to stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Before the interview, make sure you understand Eastlight Community Homes and their mission. Familiarise yourself with their services and values, so you can demonstrate how your skills align with their goals.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email.
✨Be Detail-Oriented
Attention to detail is key for this position. During the interview, highlight instances where your attention to detail made a difference in your previous roles. This could be anything from managing customer queries accurately to ensuring documentation is error-free.
✨Tech Savvy is a Must
Brush up on your IT skills, especially in MS Office. Be ready to discuss how you've used these tools in previous jobs. If possible, mention any specific software or systems you've worked with that could be relevant to the role.
