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- Tasks: Lead customer services and drive strategic change for resident engagement.
- Company: Forward-thinking housing association committed to equality and diversity.
- Benefits: Influence customer experience and work in a values-driven environment.
- Why this job: Make a real impact on residents' lives and shape the future of housing.
- Qualifications: Proven track record in social housing and strong leadership skills.
- Other info: Unique opportunity for significant influence and career growth.
The predicted salary is between 54000 - 84000 £ per year.
A forward-thinking housing association in the UK is seeking a dynamic Chief Customer Officer to lead customer-facing services. The role involves driving strategic change, ensuring resident engagement, and compliance within the sector.
The ideal candidate will have a proven track record in social housing, excellent leadership skills, and a commitment to equality and diversity. This unique opportunity allows for significant influence on the customer experience while promoting a values-driven environment.
Chief Customer Officer - Lead Resident Experience in Braintree employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer - Lead Resident Experience in Braintree
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Chief Customer Officer role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've driven change and improved customer experiences in previous roles. We want to see that passion!
✨Tip Number 3
Research the organisation! Understand their values and mission, and think about how you can contribute to their goals. This will help you tailor your conversations and show them you're the perfect fit for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and making a difference in resident experience.
We think you need these skills to ace Chief Customer Officer - Lead Resident Experience in Braintree
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing resident experiences shine through. We want to see how you can bring a fresh perspective to our customer-facing services!
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in social housing. We’re looking for someone who can inspire and lead teams effectively, so share specific examples of how you've done this in the past.
Emphasise Your Commitment to Equality and Diversity: This role is all about promoting a values-driven environment. Be sure to mention any initiatives or experiences that demonstrate your commitment to equality and diversity in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Make sure you’re well-versed in the social housing sector. Brush up on current trends, challenges, and best practices. This will not only show your expertise but also demonstrate your commitment to driving strategic change.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to engage residents and promote a values-driven environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Equality and Diversity
Be ready to discuss how you’ve championed equality and diversity in previous roles. Share specific initiatives you’ve implemented or been part of that have positively impacted resident engagement and compliance.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s vision for resident experience and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
