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- Tasks: Build strong partnerships and enhance customer experiences in aftercare services.
- Company: Join Eastlight Community Homes, a leader in inclusive and supportive work culture.
- Benefits: Competitive salary, generous leave, and a fantastic pension plan.
- Why this job: Make a real difference in customer satisfaction and enjoy a rewarding career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 42000 £ per year.
Overview
We are seeking an Aftercare Co-ordinator to join our team on a full-time, permanent basis.
Within this role you will work to build strong, mutually beneficial partnerships with customer service departments of developers, target house builders and consultants to deliver high quality aftercare and defect resolution services.
Reporting to the Development Aftercare Manager, you will engage in the ‘end of defect liability’ process, including snagging at handover. Your focus will be on enhancing the customer journey and experience during the aftercare process through various communication methods such as internal systems, visits, emails, and calls. You will build and maintain strong relationships with key stakeholders, including third-party contractors, and use your knowledge of new homes regulations to assist and guide customers, providing clear answers and solutions. Additionally, you will monitor and manage defect reports, ensuring timely resolutions that meet Eastlight’s KPIs and SLAs, proactively overseeing defect control to support successful delivery and customer satisfaction.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
Benefits
- £35,374 per annum
- £2,200 car allowance, per annum
- Permanent, full-time, 37 hours per week
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution – Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.
Closing Date: 21 September 2025 at 23:59
Interview Date: Interviews are expected to be held on Monday 29 September 2025 in person at our Braintree Hub.
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Aftercare Co-ordinator employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Eastlight. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Eastlight's values and recent projects. Show us you’re genuinely interested in enhancing customer experiences.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on how you’d handle defect resolutions and customer interactions – we want to see your problem-solving skills shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Eastlight.
We think you need these skills to ace Aftercare Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftercare Co-ordinator role. Highlight your experience in customer service and any relevant knowledge of new homes regulations. We want to see how you can enhance the customer journey!
Craft a Personal Statement: Your personal statement is your chance to shine! Use it to explain why you're passionate about aftercare and how your skills align with our mission at Eastlight. Keep it engaging and authentic, so we get a real sense of who you are.
Showcase Communication Skills: Since this role involves various communication methods, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your personal statement, let us know how you build strong relationships with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Eastlight!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of aftercare processes and new homes regulations. Familiarise yourself with common defect issues and how to resolve them, as this will show that you're prepared and understand the role inside out.
✨Showcase Your Communication Skills
Since the role involves a lot of communication with various stakeholders, be ready to demonstrate your ability to engage effectively. Prepare examples of how you've successfully managed customer relationships or resolved conflicts in the past.
✨Be Proactive
During the interview, highlight your proactive approach to problem-solving. Discuss how you would monitor defect reports and ensure timely resolutions, as this aligns with Eastlight’s KPIs and SLAs. Showing initiative can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the Aftercare Co-ordinator might face. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
