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- Tasks: Support the compliance and estates team with essential administrative duties and customer service.
- Company: Join Eastlight Community Homes, the largest community gateway social housing provider in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic pension plan.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in a busy office, strong communication skills, and good knowledge of Excel.
- Other info: Be part of a supportive team with opportunities for professional growth.
The predicted salary is between 29492 - 29492 £ per year.
Do you enjoy delivering exceptional customer service and supporting a team to success? If this is you, we have an exciting fixed term/secondment opportunity for an Administrator in our compliance and estates team.
As an Administrator, you will undertake and provide administrative duties to the compliance and estates team to ensure the processes are being followed in an efficient way for all compliance related activity.
Role overview
- As and when required, provide administrative support for other teams within the Property Services team
- Become familiar with the responsibilities of each staff member within the Community Safety & Estates team
- Make and receive phone calls from customers to fulfil our statutory duty to keep customers safe in their homes
- Use of a variety of software/database/IT systems such as MS Excel, MS Word, MS Outlook, Keystone, Orchard, ShareFile and external third-party management sheets and portals to: Run reports, Raise Purchase Orders and process invoices, Maintain Eastlight\’s asset database, Support the team in the direct delivery of services via external specialist contractors and our own in-house trades team, Upload key data into our Asset Management System including servicing certificates and service dates, Provide information to the Contract Manager and other departments for the preparation of monthly reports and delivery of services, Management of the Supported Housing Compliance Data Portfolio
Experience and qualifications
- Experience of working in a team within a busy office environment
- Experience of working within the housing or construction sector
- Experience of providing support to a team
- Ability to prioritise, work to tight deadlines and work unsupervised to a high standard
- Proven customer service and communication skills on the telephone, email and face to face when dealing with customers or staff
- Good knowledge of Excel
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.
About Eastlight Community Homes
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Rewards and benefits
- £29,492 per annum
- 37 hours per week Fixed Term/Secondment contract
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee\’s contribution – Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- A healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
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Administrator (Compliance) employer: Eastlight Community Homes
Contact Detail:
Eastlight Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Compliance)
✨Tip Number 1
Get to know the company inside out! Research Eastlight Community Homes and understand their values, mission, and the role of the compliance team. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your phone skills! Since you'll be making and receiving calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the software mentioned in the job description, like MS Excel and Outlook. If you can demonstrate your proficiency during the interview, it’ll give you a leg up on other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator (Compliance)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administrative support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Tech Skills: Since you'll be using various software and IT systems, mention your proficiency in tools like MS Excel and MS Word. If you've got experience with databases or asset management systems, let us know – it’ll definitely catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Eastlight Community Homes
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position in the compliance and estates team. Familiarise yourself with the key tasks mentioned in the job description, such as managing compliance data and supporting the team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Whether it's over the phone or face-to-face, be ready to discuss how you resolved issues and ensured customer satisfaction.
✨Get Comfortable with Software
The job requires proficiency in various software like MS Excel, Word, and Outlook. Brush up on these tools before your interview. If you can, practice running reports or managing databases to show that you're not just familiar but confident in using them.
✨Demonstrate Team Spirit
This position is all about supporting a team, so be prepared to talk about your experience working collaboratively. Share specific instances where you contributed to a team's success, highlighting your ability to prioritise tasks and work under pressure while maintaining high standards.
