At a Glance
- Tasks: Manage ICT incidents, support users, and create guidance materials.
- Company: Eastlight Community Homes, the largest social housing provider in the UK.
- Benefits: Competitive salary, generous leave, wellbeing grants, and professional development support.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Join a mission-driven team making a real difference in communities.
- Qualifications: Experience in ICT support, strong knowledge of Microsoft 365, and excellent communication skills.
The predicted salary is between 35055 - 35055 £ per year.
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Eastlight is seeking two talented IT professionals to join our Technology team as IT Service Analysts on a full-time, permanent basis! In this role, you will:
- Serve as the first point of contact for managing all ICT incidents and requests logged through the helpdesk while working with third-party providers, Infrastructure, and Business Systems teams to ensure issues are resolved within agreed service levels.
- Log, prioritise, and update support tickets, communicate service impacts, and support the delivery and maintenance of ICT hardware, software, mobile devices, and user accounts.
- Take ownership of the starters and leavers process, including hardware provisioning, returns, and ICT inductions.
- Create user guidance materials, develop self-service knowledge resources, and help colleagues across the business make effective use of technology and business systems.
To succeed in this role, you will need:
- Experience working within an ICT Service Desk or business applications support environment, with strong knowledge of Microsoft 365, Windows 11, and Windows Server operating systems.
- Confidence supporting Microsoft Exchange Online, Active Directory, Citrix environments, and carrying out technical troubleshooting and fault diagnosis.
- Experience configuring and supporting a range of mobile devices, including iOS, Android, and Windows platforms, alongside strong communication skills and a customer-focused approach to service delivery.
Please note that the successful candidates will be expected to be on a team rota and attend the office approximately three times a week.
To demonstrate our commitment to you, we have developed a sector leading total rewards package:
- £35,055 per annum
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- Formal qualifications and paid professional membership
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 6 September 2026 at 23:59
Interview Date: Interviews are expected to be held the week commencing 14 September 2026, in person at the Eastlight Braintree Hub. We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.
IT Service Analyst (x2) in Braintree employer: Eastlight Community Homes Limited
Eastlight Community Homes is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its employees. With a strong focus on employee wellbeing, the company offers a sector-leading rewards package, including generous annual leave, a robust pension plan, and opportunities for professional development. Located in Braintree, Eastlight fosters a culture of collaboration and innovation, making it an ideal place for IT professionals looking to make a meaningful impact in the community.
Contact Details:
Eastlight Community Homes Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Analyst (x2) in Braintree
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eastlight Community Homes Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eastlight Community Homes Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eastlight Community Homes Limited!
✨Direct Apply to Eastlight Community Homes Limited
Let's not forget to apply directly through the Eastlight Community Homes Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Analyst (x2) in Braintree
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eastlight Community Homes Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eastlight Community Homes Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eastlight Community Homes Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
