Home Ownership Income Specialist (12-month contract/secondment) in Braintree

Home Ownership Income Specialist (12-month contract/secondment)

Salary: £38,333 + £2,200 car allowance per annum

Working Pattern: Full Time

Contract Type: Fixed Term

Hours: 37

Eastlight's current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Are you experienced in leasehold services, service charge collection or shared ownership income management? We're looking for a Home Ownership Income Specialist to join Eastlight on a full-time, 12 month fixed term contract/secondment to play a key role in maximising income while delivering an outstanding service to our homeowners.

In this specialist role, you'll manage shared ownership rent, service charge and other homeowner debt, providing expert support to customers and ensuring income is recovered fairly, effectively and in line with legislation.

Key responsibilities:

• Managing complex shared ownership rent and service charge arrears cases
• Supporting homeowners with repayment plans and financial guidance
• Progressing arrears recovery action in line with legislation and policy
• Preparing and attending court hearings, including liaison with solicitors where required
• Managing customer accounts, Direct Debits and annual charge reviews
• Providing specialist leasehold and homeownership advice
• Maintaining accurate records and ensuring compliance with relevant legislation

What we're looking for:

• Experience in leasehold, home ownership or housing income services
• Knowledge of service charge collection, arrears recovery and legal processes
• Excellent customer service, communication and negotiation skills
• Ability to manage complex cases and work independently

If you're passionate about supporting homeowners and have the expertise to manage complex income cases, we'd love to hear from you.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £38,333 + £2,200 car allowance per annum
• 12-month fixed term contract/secondment
• Full-time, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us!

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk

Eastlight Community Homes are unable to provide Visa Sponsorship.

Closing Date: 29 October 2026 at 23:59PM

Interview Date: Interviews are expected to be held on 11 November 2026 in person at our Braintree Hub

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.

#J-18808-Ljbffr