At a Glance
- Tasks: Provide a warm welcome and support admin tasks in a caring environment.
- Company: Join a compassionate nursing home dedicated to excellent customer service.
- Benefits: Competitive pay, ongoing training, free uniform, and workplace pension.
- Other info: Flexible hours with a supportive team and career development opportunities.
- Why this job: Make a difference by creating a positive atmosphere for residents and visitors.
- Qualifications: GCSEs or higher, strong communication skills, and admin experience.
The predicted salary is between 12.85 - 12.85 £ per hour.
Salary: £12.85 per hour
Hours: 30 hours per week with flexible alternate weekends.
Location: Minehead Care Home, Periton Road, Minehead, Somerset, TA24 8DT
About the Role
We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills. As the Admin Assistant, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
- Support the Admin Manager with their duties and cover when they are on annual leave.
Education, Skills and Experience
- We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities.
- The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher.
- Experienced in working in an admin/reception capacity.
- Experienced in working in a commercial mindset.
- Able to maintain professional composure at all times.
- Action orientated with a passion for working in an effective and timely manner.
Benefits
- Comprehensive induction programme
- Ongoing training and development
- Workplace pension
- Eligible for Blue Light Card
- Free DBS
- Free Uniform
Admin Assistant in Minehead employer: Eastleigh Homes Ltd
At Minehead Care Home, we pride ourselves on being an excellent employer that values warmth, friendliness, and a commitment to exceptional customer service. Our supportive work culture fosters strong relationships among staff, residents, and their families, while offering ongoing training and development opportunities to help you grow in your role. With flexible working hours, a comprehensive induction programme, and benefits like a workplace pension and free uniform, we ensure our employees feel valued and empowered in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant in Minehead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eastleigh Homes Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eastleigh Homes Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant in Minehead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eastleigh Homes Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Eastleigh Homes Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eastleigh Homes Ltd!
How to prepare for a job interview at Eastleigh Homes Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
