Technology Manager

Technology Manager Department: Technology Employment Type: Permanent Location: Etihad Campus Reporting To: General Manager Description The Technology Manager will support the delivery of technology projects and business systems across Eastlands Venue Services, helping to improve operational efficiency and support future growth. Working closely with teams across People, Finance, Operations, Hospitality and Commercial, the role will coordinate technology projects, manage relationships with software suppliers and support the implementation of new systems and process improvements. The role will also manage the relationship with CFG as primary technology service provider to EVSL. The successful candidate will play a key role in ensuring business systems are reliable, fit for purpose and continue to evolve alongside the needs of the business, whilst working closely with the EPOS Manager on projects impacting Co-op Live's hospitality technology estate. Day to Day Key Responsibilities Technology Projects Coordinate the delivery of technology projects across software, infrastructure and business systems from planning through to implementation and handover. Support system upgrades, software implementations and business change initiatives. Work with stakeholders to gather business requirements and translate these into practical technology solutions. Assist with testing, user acceptance, training and system rollouts. Monitor project progress, risks and key milestones, providing regular updates to stakeholders. Business Systems Support the day-to-day management and continuous improvement of business systems across EVSL. Work with operational teams to identify opportunities to improve processes through technology. Coordinate system enhancements, upgrades and configuration changes with external suppliers. Maintain system documentation, user guides and process maps where required. Supplier