Waiter & Runner (Casual)
Department: Hospitality
Employment Type: Flexible
Location: Etihad Stadium
Compensation: £13.45 / hour
Description
About the role
As Waiter, you’ll support your hospitality area, ensuring smooth service, strong team coordination between front of house and back of house, and a consistently high-quality guest experience.
This is a hands‑on role where you’ll take ownership of your section, acting as the key point of contact for both guests and team members during service. You’ll support junior staff, maintain service standards, and work closely with management to deliver a seamless operation.
You’ll play an important role in setting the tone on the floor — combining strong service and menu knowledge with energy, attention to detail, and a natural ability to lead by example.
You will be responsible for:
Service & Guest Experience Deliver a consistently high‑quality and engaging guest experience throughout every service. Take ownership of your section, ensuring smooth service flow, strong coordination, and attention to detail. Confidently guide guests through the menu, offering informed recommendations and responding to queries or feedback with professionalism and warmth. Anticipate guest needs to create a welcoming, memorable experience that reflects the venue’s standards.
Section Leadership Lead and coordinate Servers and Runners within your section, supporting the team to maintain pace, quality, and service consistency. Act as a key communication link between Front of House and Back of House, ensuring clear information flow and efficient service delivery. Support effective table turns, pacing, and timing to optimise both guest experience and operational performance.
Operational Excellence Support opening and closing procedures, ensuring your section is fully prepared and service‑ready. Maintain high standards of cleanliness, organisation, and presentation throughout service. Adapt confidently to high‑volume periods, including matchdays and major events, while maintaining service quality and composure.
Team Development & Culture Support the training and onboarding of new team members through on‑the‑job guidance and coaching. Lead by example during service, contributing to a positive, energetic, and professional team environment that encourages collaboration and high performance.
Standards & Compliance Uphold all health & safety, food safety, and licensing requirements at all times. Ensure company service standards are consistently delivered, maintaining high levels of personal presentation, professionalism, and accountability.
Skills, Knowledge and Expertise
Essential
- Experience as a Waiter/Server in a premium or high-volume environment
- Strong understanding of service standards and guest experience
- Confident communicator with excellent interpersonal skills
- Ability to lead a section and support a team during service
- Calm and organised under pressure
Desirable
- Experience as a Head Waiter / Senior Server
- Knowledge of wines, cocktails, or premium food service
- Experience in high-energy or concept-led dining environments
Why Join Us?
- Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
- Company Pension Scheme – Secure your future with our competitive pension plan.
- Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
- Partial Uniform Provided – We supply your work attire for convenience and professionalism.
- Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
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Waiter & Runner (Casual) in Manchester employer: eastlandsvsl
At Eastlands, we pride ourselves on being an exceptional employer that values creativity and culinary excellence. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth and skill development in a dynamic environment. Located in a thriving area, we offer competitive benefits and the chance to be part of a passionate team dedicated to delivering unforgettable dining experiences.
