At a Glance
- Tasks: Lead the restaurant team, ensuring smooth service and a top-notch guest experience.
- Company: Join Medlock Square, a vibrant hub for culture, leisure, and entertainment in Manchester.
- Benefits: Enjoy free meals, flexible shifts, a pension scheme, and a supportive team environment.
- Other info: Great opportunity for personal growth in a fast-paced, energetic setting.
- Why this job: Be part of an exciting venue that celebrates Manchester's heritage and offers dynamic experiences.
- Qualifications: Experience as a waiter/server and strong communication skills are essential.
Department: Hospitality
Employment Type: Flexible
Location: Medlock Square
Compensation: 13.45 / hour
Description: Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co op Live arena. Named after the River Medlock that runs beneath the site, the development celebrates Manchester's industrial heritage while shaping its next era of city defining experiences. Manchester is known worldwide for its sport, music and entertainment - and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city's position as one of Europe's most dynamic, fast growing destinations. At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high quality hospitality all week long and across the events calendar.
About the role: As Waiter, you'll lead restaurant team, ensuring smooth service, strong team coordination between front of house and back of house, and a consistently high-quality guest experience. This is a hands-on role where you'll take ownership of your section, acting as the key point of contact for both guests and team members during service. You'll support junior staff, maintain service standards, and work closely with management to deliver a seamless operation. You'll play an important role in setting the tone on the floor - combining strong service and menu knowledge with energy, attention to detail, and a natural ability to lead by example.
You will be responsible for:
- Service & Guest Experience: Deliver a consistently high quality and engaging guest experience throughout every service. Take ownership of your section, ensuring smooth service flow, strong coordination, and attention to detail. Confidently guide guests through the menu, offering informed recommendations and responding to queries or feedback with professionalism and warmth. Anticipate guest needs to create a welcoming, memorable experience that reflects the venue's standards.
- Section Leadership: Lead and coordinate Servers and Runners within your section, supporting the team to maintain pace, quality, and service consistency. Act as a key communication link between Front of House and Back of House, ensuring clear information flow and efficient service delivery. Support effective table turns, pacing, and timing to optimise both guest experience and operational performance.
- Operational Excellence: Support opening and closing procedures, ensuring your section is fully prepared and service ready. Maintain high standards of cleanliness, organisation, and presentation throughout service. Adapt confidently to high volume periods, including matchdays and major events, while maintaining service quality and composure.
- Team Development & Culture: Support the training and onboarding of new team members through on the job guidance and coaching. Lead by example during service, contributing to a positive, energetic, and professional team environment that encourages collaboration and high performance.
- Standards & Compliance: Uphold all health & safety, food safety, and licensing requirements at all times. Ensure company service standards are consistently delivered, maintaining high levels of personal presentation, professionalism, and accountability.
Skills, Knowledge and Expertise:
- Essential: Experience as a Waiter/Server in a premium or high-volume environment. Strong understanding of service standards and guest experience. Confident communicator with excellent interpersonal skills. Ability to lead a section and support a team during service. Calm and organised under pressure.
- Desirable: Experience as a Head Waiter / Senior Server. Knowledge of wines, cocktails, or premium food service. Experience in high-energy or concept-led dining environments.
Why Join Us?
- Complimentary Meals During Shifts - Enjoy free or subsidized meals while you work.
- Company Pension Scheme - Secure your future with our competitive pension plan.
- Flexible Scheduling - Work shifts that fit your lifestyle and commitments.
- Partial Uniform Provided - We supply your work attire for convenience and professionalism.
- Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.
Waiter & Runner (Casual) employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter & Runner (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Eastlands Venue Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Eastlands Venue Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Eastlands Venue Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Eastlands Venue Services get a sense of who you are beyond your experience!
How to prepare for a job interview at Eastlands Venue Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Eastlands Venue Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
