At a Glance
- Tasks: Lead the restaurant team to deliver exceptional guest experiences and smooth operations.
- Company: Join a vibrant new destination at Medlock Square, near iconic venues.
- Benefits: Enjoy private medical insurance, birthday off, complimentary meals, and career development.
- Other info: Dynamic environment with opportunities for growth and teamwork.
- Why this job: Be part of an exciting hospitality scene and make memorable moments for guests.
- Qualifications: Previous supervisory experience in a high-volume restaurant and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Department: Hospitality
Employment Type: Part Time
Location: Medlock Square
Description
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co op Live arena. Named after the River Medlock that runs beneath the site, the development celebrates Manchester's industrial heritage while shaping its next era of city defining experiences. Manchester is known worldwide for its sport, music and entertainment - and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city's position as one of Europe's most dynamic, fast growing destinations. At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high quality hospitality all week long and across the events calendar.
About the role
As Restaurant Supervisor, you'll play a key role in the day-to-day running of the restaurant, supporting the management team to deliver smooth, high-quality service across all service periods. This is a hands-on role where you'll lead by example on the floor - coordinating the team, supporting service flow, and ensuring every guest has a great experience. You'll act as the link between the front-of-house team and management, helping to maintain standards, support team performance, and keep operations running efficiently in a fast-paced, high-volume environment.
You will be responsible for:
- Service & Guest Experience Support the delivery of a consistently high-quality guest experience across all service periods while acting as a visible and hands-on presence on the restaurant floor. Lead and support the front-of-house team during service, ensuring guests receive warm, professional, and efficient hospitality at all times. Handle guest queries, requests, and feedback confidently while maintaining high standards of presentation, atmosphere, and service delivery throughout the venue.
- Team Support & Leadership Supervise and support front-of-house team members during shifts, helping to create a positive, energetic, and guest-focused working environment. Assist with team briefings, section allocation, and service preparation while providing day-to-day coaching, guidance, and support to team members on the floor. Lead by example in maintaining professional standards, teamwork, and guest interaction.
- Operational Support Support the smooth day-to-day operation of the restaurant by assisting with service flow, table management, and section coordination. Help oversee opening and closing procedures while ensuring the restaurant remains clean, organised, and fully operational throughout service. Work closely with kitchen and bar teams to ensure efficient communication and smooth delivery of food and beverage service. Adapt quickly to matchdays, concerts, and event-driven trading periods where service volumes increase significantly.
- Standards & Compliance Support compliance with food safety, health & safety, hygiene, and licensing standards across all areas of the operation. Ensure company procedures and service standards are consistently followed by the wider team while maintaining high levels of cleanliness, organisation, and operational readiness throughout the restaurant. Promote safe working practices and professional standards at all times.
- Collaboration & Continuous Improvement Work closely with Restaurant Managers and wider operational teams to support service improvements and operational efficiency. Provide feedback on team performance, guest experience, and service flow while contributing to a culture focused on teamwork, development, and continuous improvement.
Skills, Knowledge & Expertise
Essential
- Previous experience in a supervisory or senior team member role within high-street / hotel restaurant
- Strong understanding of service standards
- Confident communicator with good interpersonal skills
- Ability to stay organised and perform under pressure
- Positive, hands-on and proactive approach
Desirable
- Experience in high-volume or premium hospitality environments
- Experience supporting large-scale or event-based service
- Basic knowledge of food safety and health & safety standards
Why Join Us?
- Private Medical Insurance (Vitality) - including Virtual GP access and rewards
- Group Life Assurance - 4x salary paid to your nominated beneficiary
- Birthday Day Off - an extra day to celebrate
- Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform - including counselling support
- Employee Discounts Platform (Blackhawk) - cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance - plus bank holidays
- Career Development Opportunities - with progression across the campus
Restaurant Supervisor (Part-time) in Manchester employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor (Part-time) in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Eastlands Venue Services and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Restaurant Supervisor (Part-time) in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Eastlands Venue Services that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Eastlands Venue Services.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Eastlands Venue Services get a sense of who you are beyond your experience!
How to prepare for a job interview at Eastlands Venue Services
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Eastlands Venue Services and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
