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For Companies At a Glance
- Tasks: Lead unforgettable experiences at Etihad Stadium, managing premium retail and hospitality operations.
- Company: Join the iconic Manchester City FC team at a world-renowned stadium.
- Benefits: Enjoy meals on shifts, a pension scheme, birthday day off, and career development opportunities.
- Other info: Inclusive workplace with opportunities for growth and a dynamic team environment.
- Why this job: Be the driving force behind exceptional guest experiences at thrilling live events.
- Qualifications: Proven leadership in hospitality, strong customer service skills, and excellent organisational abilities.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world's most iconic stadiums - Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry-level Hospitality spaces - from matchdays to concerts and tours. You'll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership. If you're passionate about creating standout guest experiences and love the buzz of live events, this is your stage.
Key Responsibilities
- Lead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spaces - run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
- Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
- Support Non-Matchday Events - From major concerts to stadium tours, you'll keep operations seamless and standards high.
- Mobilise New Premium Areas - Be at the forefront of venue expansion - plan, implement, and fine-tune processes for new spaces.
- Collaborate Across Teams - Work hand-in-hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
- Champion Compliance & Best Practice - Ensure food safety, health & safety, and operational excellence across all Premium spaces.
- Manage Stock & Sustainability - Keep inventory tight, reduce waste, and support efficiency initiatives.
- Recruit, Train & Develop Talent - Build and nurture a strong team pipeline for Premium Retail operations.
Skills, Knowledge and Expertise
- Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
- Skilled in managing large, diverse teams in fast-paced, high-pressure settings.
- A strong track record of delivering exceptional customer service.
- Knowledge of food safety, health & safety legislation, and operational best practice.
- Excellent organisational skills with the ability to juggle multiple priorities.
- Strong admin and tech skills - Excel, EPOS systems, and reporting tools.
Benefits
- Meals on Shifts - Enjoy lunch & dinner while you work.
- Company Pension Scheme - Secure your future with our competitive pension plan.
- Birthday Day Off - Enjoy an extra day off to celebrate your birthday.
- Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.
- On-Site Parking - Parking available at site locations.
- Career Development Opportunities - Grow with us through learning, progression, and internal opportunities.
- Competitive Holiday Allowance - plus bank holidays.
Premium Retail Manager in Manchester employer: Eastlands Venue Services
Contact Detail:
Eastlands Venue Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Retail Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at places you admire. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared! When you land an interview, do your homework. Know the ins and outs of the Etihad Stadium and Manchester City FC. Bring your A-game by having examples ready that showcase your leadership skills and how you’ve delivered exceptional customer service in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Premium Retail Manager position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It gives us a chance to see your enthusiasm for the role and the company. So, don’t hesitate—get your application in and let’s make some magic happen together!
We think you need these skills to ace Premium Retail Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. We want to see how much you love the buzz of live events and how you can elevate our Premium Retail spaces.
Tailor Your CV: Make sure your CV highlights your leadership experience in hospitality or similar environments. We’re looking for someone who can manage diverse teams and deliver exceptional service, so align your skills with what we need!
Be Specific: In your cover letter, give us specific examples of how you've successfully managed operations or improved customer experiences in the past. We love hearing about real-life situations where you’ve made a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Etihad Stadium.
How to prepare for a job interview at Eastlands Venue Services
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Etihad Stadium and its Premium Retail offerings. Research recent events, guest experiences, and any new initiatives. This will show your passion for the role and help you speak confidently about how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Think about specific situations where you’ve inspired your team or improved service standards. This is crucial for a role that requires managing diverse teams during busy matchdays and events.
✨Demonstrate Your Customer Service Expertise
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to create memorable experiences for guests. Remember, this role is all about making every guest leave with a story worth sharing!
✨Understand Compliance and Best Practices
Brush up on food safety and health & safety regulations relevant to the hospitality industry. Be prepared to discuss how you would ensure compliance in Premium spaces. This knowledge will be key in demonstrating your readiness to champion operational excellence.