At a Glance
- Tasks: Lead a team to ensure smooth event-day staffing and support casual workforce.
- Company: Join Co-op Live, a vibrant venue with a focus on people operations.
- Benefits: Enjoy free meals, flexible scheduling, and a competitive pension scheme.
- Other info: Join an inclusive team that values diversity and offers great career growth.
- Why this job: Be at the heart of exciting events and make a real difference in staff experiences.
- Qualifications: Experience in events or hospitality and strong leadership skills required.
The predicted salary is between 13.45 - 14.5 £ per hour.
As a People Operations Supervisor at Co-op Live, you'll be at the heart of our event-day staffing operation, making sure our casual workforce is checked in, kitted out, looked after and safely on their way home. You'll lead a team of casual People Assistants and work alongside the People Operations Department on everything from accreditation, uniform distribution and time and attendance to staff feeding, laundry and resolving any staffing queries as they come up.
Day to Day Key Responsibilities
- Event-Day Staff Ingress: Support the People Operations Department with staff arrival, including check-in, accreditation, uniform distribution, allocation to work areas and time and attendance capture.
- Event-Day Staff Support: Support the casual workforce during their shifts, including welfare support and conflict management where necessary. Work alongside the People Operations Department to troubleshoot any staffing queries or issues. Oversee the allocation and distribution of staff food during break periods.
- Event-Day Staff Egress: Support the People Operations Department with the end of the event, including uniform returns, signing-out procedures and the safe exit of staff from the arena.
- Team Leadership: Act as the main point of contact and leader for casual People Assistants.
- Uniform, Stock and Laundry: Ensure all items used in staffing operations, including uniform and equipment, are inventoried. Manage laundry collections and returns, including stock management and liaison with the laundry company.
Skills, Knowledge and Expertise
- Essential: Previous experience within events, hospitality, retail, stadium, arena or venue operations. Experience supporting large teams in a fast-paced operational or event environment. Strong communication and interpersonal skills, with the ability to build positive relationships. Flexibility to work weekends and late hours (finish times between 12am-2am). Organised and detail-oriented, with the ability to manage multiple priorities. Previous experience of leading a team and maintaining positive relationships at all levels.
- Desirable: Experience working with workforce management, scheduling or time and attendance systems. Understanding of Right to Work, accreditation or workforce compliance processes. Experience managing uniform, stock or equipment inventories. First Aid Qualification.
Why Join Us?
- Complimentary Meals During Shifts - Enjoy free or subsidized meals while you work.
- Company Pension Scheme - Secure your future with our competitive pension plan.
- Flexible Scheduling - Work shifts that fit your lifestyle and commitments.
- Partial Uniform Provided - We supply your work attire for convenience and professionalism.
- Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.
People Operations Supervisor in Manchester employer: Eastlands Venue Services
Medlock Square offers an exceptional work environment for the Head Waiter role, situated in the heart of Manchester's vibrant cultural scene. With a focus on high-quality hospitality, employees benefit from a supportive team culture, comprehensive training opportunities, and generous perks such as private medical insurance and career development pathways. Join us to be part of a dynamic venue that celebrates Manchester's legacy while shaping its future, all within a lively atmosphere that values both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eastlands Venue Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eastlands Venue Services
Don't be shy about reaching out to Eastlands Venue Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace People Operations Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eastlands Venue Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eastlands Venue Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
