At a Glance
- Tasks: Lead exceptional food and beverage operations at live events, ensuring outstanding guest experiences.
- Company: Join a dynamic team at Co-op Live, a premier entertainment venue.
- Benefits: Enjoy private medical insurance, generous holiday allowance, and complimentary meals on shift.
- Other info: Great career development opportunities in a fast-paced, exciting environment.
- Why this job: Make a real impact in premium hospitality while developing your leadership skills.
- Qualifications: Experience in managing high-volume hospitality operations and leading teams is essential.
The predicted salary is between 35000 - 42000 £ per year.
The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Live's premium hospitality spaces during live entertainment events. Reporting to the Senior Premium & Events Manager, the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence, strong leadership and exceptional service standards.
Working closely with culinary, logistics and operational teams, the Premium Manager will lead and develop high-performing teams while driving commercial performance, maintaining compliance and continuously enhancing the premium guest experience.
Day to Day Key Responsibilities
- Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
- Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
- Ensure premium hospitality areas are fully prepared and operationally ready for every event.
- Drive commercial performance through effective labour management, stock control and operational efficiency.
- Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
- Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
- Support recruitment, onboarding and the ongoing development of your team.
- Ensure compliance with food safety, health & safety, licensing and company standards.
- Use operational data and reporting to identify opportunities for continuous improvement.
- Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.
Skills, Knowledge & Expertise
- Proven experience managing premium hospitality or high-volume food and beverage operations.
- Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
- Demonstrable experience leading, coaching and developing high-performing teams.
- Strong commercial awareness with experience managing labour, costs and operational performance.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
- Experience using Microsoft Office, EPOS and workforce management systems.
- Good understanding of food safety, allergen management, COSHH and licensing legislation.
- Level 2 Food Safety qualification (or equivalent).
- Personal Licence holder, or willingness to obtain one.
Desirable
- Experience working within premium hospitality at a live entertainment venue, arena or stadium.
- Experience supporting venue openings or large-scale mobilisation projects.
- Knowledge of workforce scheduling systems such as Planday or similar.
- Experience using guest insight and operational data to drive continuous improvement.
- First Aid qualification.
- Knowledge of the Manchester hospitality and live entertainment market.
Why Join Us?
- Private Medical Insurance (Vitality) - including Virtual GP access and rewards
- Group Life Assurance - 4x salary paid to your nominated beneficiary
- Birthday Day Off - an extra day to celebrate
- Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform - including counselling support
- Employee Discounts Platform (Blackhawk) - cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance - plus bank holidays
- Career Development Opportunities - with progression across the campus
F&B Premium Manager in Manchester employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Premium Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eastlands Venue Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eastlands Venue Services
Don't be shy about reaching out to Eastlands Venue Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Premium Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eastlands Venue Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eastlands Venue Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
