(Casual) Hospitality & Premium Area Supervisor & Manager (Casual) Hospitality & Premium Area Supervisor & Manager
Department: Hospitality
Employment Type: Flexible
Location: Etihad Campus
Compensation: 13.90 - 18.00 / hour
Description You'll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it's managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures - your focus will be on delivering excellence and building a motivated, service-driven team. Day to Day Key Responsibilities- Team Culture & Leadership - Build a supportive, high-performing team environment with strong collaboration.
- Team Development - Identify and nurture talent to help team members grow.
- Performance Management - Hold honest conversations around performance, offer support, and take action when needed.
- Bar Operations - Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
- Guest Experience - Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
- Safety & Compliance - Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
- Event Setup & Close - Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
- Labour Management - Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
- Equipment Maintenance - Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
- A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
- Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
- Strong understanding of bar operations, licensing, and health & safety compliance
- Confident handling guest feedback and resolving issues calmly and professionally
- Comfortable using systems for reporting maintenance and ensuring paperwork is up to date
- Leads by example with a positive, hands-on approach
- Clear, confident communicator - with both team and guests
- Comfortable giving constructive feedback and holding others accountable
- Calm under pressure, solutions-focused, and adaptable
- Passionate about delivering great guest experiences
- Takes ownership and sees things through to the finish
- Detail-oriented, especially around standards, cleanliness, and compliance
- Personal licence holder
- Experience with events or high-volume venues
(Casual) Hospitality & Premium Area Supervisor & Manager in Manchester employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
