At a Glance
- Tasks: Lead and deliver exceptional hospitality services at exciting events in a vibrant stadium.
- Company: Join a dynamic team at a premier sports and entertainment venue.
- Benefits: Enjoy private medical insurance, generous holiday allowance, and career development opportunities.
- Other info: Flexible hours with opportunities to work at thrilling match days and concerts.
- Why this job: Make unforgettable experiences for guests while working in a fast-paced, fun environment.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The Hospitality Manager is responsible for leading and delivering exceptional hospitality services across all premium stadium areas, including hospitality suites, executive boxes, lounges and restaurants. The role ensures a first-class guest experience during match days, concerts, corporate events, and other stadium functions while driving revenue, maintaining operational excellence, and leading hospitality teams.
Key Responsibilities
- Guest Experience: Deliver exceptional guest experiences by ensuring the highest standards of service, presentation and professionalism across all hospitality areas. Respond effectively to guest feedback and continuously strive to enhance the overall customer journey.
- Operations Management: Lead the planning and delivery of hospitality operations for matchdays, concerts and special events, ensuring seamless event execution, operational excellence and compliance with company standards.
- Team Leadership: Recruit, develop and inspire a high-performing hospitality team, creating a positive culture through effective coaching, performance management and workforce planning.
- Financial Management: Support the delivery of commercial objectives by managing operational budgets, monitoring performance and identifying opportunities to maximise revenue and enhance premium hospitality offerings.
- Health, Safety & Compliance: Maintain a safe and compliant environment by ensuring adherence to all food safety, licensing, health & safety and company policies, while supporting operational audits and risk management.
- Stakeholder Management: Build strong relationships with colleagues, suppliers, clients and event partners, working collaboratively across departments to deliver exceptional hospitality experiences.
Skills, Knowledge & Expertise
- Essential experience managing hospitality operations within a stadium, arena, hotel, conference venue, or large-scale event environment.
- Strong leadership and team management skills.
- Excellent customer service and relationship management abilities.
- Experience managing budgets and delivering commercial targets.
- Strong organisational and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of health, safety, food hygiene, and licensing regulations.
- Flexible approach to working evenings, weekends, and event days.
Desirable
- Qualification in Hospitality Management, Events Management, Business Management, or a related field.
- Personal Licence Holder certification.
- Food Safety and Health & Safety qualifications.
- Experience working in premium sports or entertainment venues.
Why Join Us?
- Private Medical Insurance (Vitality) - including Virtual GP access and rewards
- Group Life Assurance - 4x salary paid to your nominated beneficiary
- Birthday Day Off - an extra day to celebrate
- Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform - including counselling support
- Company Pension Scheme
- Generous Holiday Allowance - plus bank holidays
- Career Development Opportunities - with progression across the campus
Hospitality Events Manager employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Events Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eastlands Venue Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eastlands Venue Services
Don't be shy about reaching out to Eastlands Venue Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Events Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eastlands Venue Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eastlands Venue Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
