At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality experiences at exciting events.
- Company: Join a vibrant hospitality team at the Etihad Campus.
- Benefits: Enjoy flexible scheduling, complimentary meals, and a company pension scheme.
- Other info: Be part of an inclusive workplace that values diversity.
- Why this job: Shape team culture and make a real impact on guest experiences.
- Qualifications: Experience in hospitality leadership and a passion for guest satisfaction.
The predicted salary is between 13 - 18 £ per hour.
You will play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures - your focus will be on delivering excellence and building a motivated, service-driven team.
Day to Day Key Responsibilities
- Team Culture & Leadership: Build a supportive, high-performing team environment with strong collaboration.
- Team Development: Identify and nurture talent to help team members grow.
- Performance Management: Hold honest conversations around performance, offer support, and take action when needed.
- Bar Operations: Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
- Guest Experience: Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
- Safety & Compliance: Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
- Event Setup & Close: Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
- Labour Management: Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
- Equipment Maintenance: Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
- Experience & Skills: Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars). Strong understanding of bar operations, licensing, and health & safety compliance. Confident handling guest feedback and resolving issues calmly and professionally. Comfortable using systems for reporting maintenance and ensuring paperwork is up to date.
- Leadership & Communication: Leads by example with a positive, hands-on approach. Clear, confident communicator - with both team and guests. Comfortable giving constructive feedback and holding others accountable.
- Mindset & Attitude: Calm under pressure, solutions-focused, and adaptable. Passionate about delivering great guest experiences. Takes ownership and sees things through to the finish. Detail-oriented, especially around standards, cleanliness, and compliance.
- Desirable (but not essential): Personal licence holder. Experience with events or high-volume venues.
Benefits
- Complimentary Meals During Shifts - Enjoy free or subsidised meals while you work.
- Company Pension Scheme - Secure your future with our competitive pension plan.
- Flexible Scheduling - Work shifts that fit your lifestyle and commitments.
- Uniform Provided - We supply your work attire for convenience and professionalism.
- Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.
(Casual) Hospitality & Premium Area Supervisor & Manager employer: Eastlands Venue Services
Eastlands Venue Services is an exceptional employer, offering a vibrant work culture in the heart of Manchester. With a focus on employee growth and development, our Senior Chef de Partie role provides not only competitive benefits like private medical insurance and generous holiday allowances but also the chance to thrive in a fast-paced, premium kitchen environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land (Casual) Hospitality & Premium Area Supervisor & Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms to find opportunities. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your leadership and team-building abilities during interviews or networking events. Share specific examples of how you've developed teams or improved service standards in past roles.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle pressure and resolve guest issues calmly. Practising these scenarios can help you shine during interviews and show you're the right fit for the role.
We think you need these skills to ace (Casual) Hospitality & Premium Area Supervisor & Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating great guest experiences and leading teams.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences, especially those related to team leadership, bar operations, and compliance. We want to see how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eastlands Venue Services
✨Know Your Stuff
Make sure you brush up on your knowledge of bar operations, licensing, and health & safety compliance. Being able to discuss these topics confidently will show that you're serious about the role and understand what it takes to maintain high operational standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and developed high-performing teams in the past. Think about specific situations where you’ve nurtured talent or handled performance management. This will demonstrate your ability to lead and inspire a team effectively.
✨Handle Guest Feedback Like a Pro
Be ready to discuss how you’ve dealt with guest feedback in previous roles. Share instances where you resolved issues calmly and professionally, as this is crucial for ensuring a great guest experience and maintaining a positive atmosphere.
✨Stay Calm Under Pressure
Expect questions that assess your ability to remain calm and solutions-focused during busy events. Prepare to share stories that highlight your adaptability and how you’ve successfully managed stressful situations in the past.
