Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena. Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations. At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.
About the role
As a Host, you will be the first and last point of contact for our guests, creating a warm, confident and memorable welcome across our premium restaurant environments. This is a role rooted in elevated, lifestyle-led hospitality, where every interaction contributes to the guest experience. You will help create a sense of arrival that feels personal, seamless and effortless while ensuring guests are cared for throughout their visit. Working closely with the Restaurant Management team and Front of House colleagues, you will support reservations, manage guest flow and ensure every guest receives exceptional service from the moment they arrive until they depart. On matchdays and major events, you will help deliver a high-volume VIP hospitality operation while maintaining the same attention to detail, professionalism and guest focus expected within our premium venues.
You will be responsible for: Guest Welcome & Experience Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs, preferences and special occasions are recognised wherever possible. Reservations & Guest Flow Support the management of reservations, seating plans, waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately. Matchday & Event Operations Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals, queues and wayfinding while maintaining exceptional service standards in busy environments. Standards & Presentation Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised, welcoming and guest-ready at all times. Guest Communication Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.
Skills, Knowledge & Expertise
Essential
Previous experience in a host, reception, guest services or customer-facing hospitality role
Passion for delivering exceptional guest experiences
Excellent communication and interpersonal skills
Confident, professional and approachable manner
Strong organisational skills and attention to detail
Ability to remain calm and professional in busy service environments
Flexible approach to working evenings, weekends and event days
Desirable
Experience within premium, luxury or lifestyle hospitality environments
Experience using reservations systems such as SevenRooms, OpenTable or similar
Experience within restaurant, hotel, event or stadium hospitality operations
Experience working with VIP guests and premium service environments
Why Join Us?
Private Medical Insurance (Vitality) – including Virtual GP access and rewards
Group Life Assurance – 4x salary paid to your nominated beneficiary
Birthday Day Off – an extra day to celebrate
Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
Employee Assistance Programme & Wellbeing Platform – including counselling support
Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
Company Pension Scheme
Generous Holiday Allowance – plus bank holidays
Career Development Opportunities – with progression across the campus
