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- Tasks: Plan and deliver exciting hospitality events at Etihad Stadium, from matchdays to private functions.
- Company: Join Eastlands Venue Services, a leader in event hospitality with a focus on diversity.
- Benefits: Enjoy meals on shifts, a competitive pension, birthday off, and career development opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences for guests at thrilling events.
- Qualifications: Experience in hospitality operations and strong planning skills are essential.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
The Hospitality Operations Executive is responsible for the planning, coordination and delivery of hospitality service across a varied calendar of events at Etihad Stadium, including matchdays, conferences, banquets and private functions.
Reporting to the Lead Hospitality Manager, the role focuses on ensuring that hospitality events are delivered safely, efficiently and to the agreed service and commercial standards. The Hospitality Ops Executive plays a key role in translating event requirements into operational plans, supporting managers and frontline teams on the day, and acting as a central point of coordination between clients, internal teams and third-party suppliers.
This is an operational, hands-on role requiring strong planning capability, calm decision-making in live environments and the ability to oversee multiple events running in parallel.
Key Responsibilities- Event Planning & Operational Readiness
- Plan and prepare hospitality events across the stadium, including matchdays, conferences and private functions.
- Translate event briefs and client requirements into clear operational delivery plans, including service style, layouts, timings and guest flow.
- Attend and contribute to pre-event planning meetings, ensuring hospitality delivery requirements are understood and confirmed.
- Ensure all event spaces are set up in line with agreed specifications and service standards.
- Service Delivery & Event Day Leadership
- Support the delivery of hospitality service on event days across multiple areas of the stadium.
- Maintain a visible presence during live service, providing direction, problem-solving and hands-on support to managers and frontline teams.
- Oversee multiple hospitality spaces and events running simultaneously, ensuring consistency of service and guest experience.
- Act as an escalation point for service issues, guest feedback and operational challenges during events.
- Team Leadership & Workforce Oversight
- Support hospitality supervisors and frontline teams to deliver high-quality service.
- Set clear expectations for service standards, behaviours and performance.
- Support the briefing and deployment of casual teams on event days, ensuring teams are clear on roles and responsibilities.
- Monitor performance during service and provide real-time guidance and feedback.
- Client, Club & Stakeholder Liaison
- Act as a planning point of contact for club representatives, internal stakeholders and external clients during events.
- Respond quickly and professionally to changes in event requirements, guest requests and service issues.
- Ensure key information is communicated clearly to the Lead Hospitality Manager and wider operational teams.
- Support the management of third-party suppliers and partners involved in event delivery.
- Commercial & Cost Control
- Support the delivery of events in line with agreed budgets and commercial targets.
- Ensure accurate completion of event documentation, stock usage records and post-event reporting.
- Identify opportunities to improve operational efficiency and service delivery.
- Health, Safety & Compliance
- Ensure all events are delivered in line with food safety, health & safety and licensing requirements.
- Work closely with Health, Safety & Compliance teams to ensure teams understand and follow safe working practices.
- Ensure risk assessments, method statements and operational procedures are followed during events.
- Maintain a safe working environment for staff, guests and contractors.
- Continuous Improvement
- Lead and contribute to post-event debriefs, identifying learning points and improvement actions.
- Support the development and refinement of service standards and operational procedures.
- Share best practice across the hospitality and events team.
- Essential
- Proven experience managing hospitality or events operations within a high-volume, fast-paced venue (e.g. stadium, arena, hotel, conference centre or large event space).
- Strong operational planning skills, with experience coordinating multiple events or service areas at the same time.
- Experience supervising frontline hospitality teams in live service environments.
- Confident decision-maker, able to remain calm and effective under pressure.
- Excellent communication skills, with the ability to liaise with clients, internal teams and suppliers.
- Exceptional organisational skills and attention to detail.
- Good commercial awareness, with experience managing costs and operational efficiency.
- Good working knowledge of food safety, health & safety and licensing requirements.
- Competent using Microsoft Office (Word, Excel, Outlook) and cloud-based operational systems.
- Desirable
- Experience working within a stadium, arena or large-scale events environment.
- Experience using event management and workforce systems such as Priava, Momentus, Humanforce or similar.
- Personal Licence holder.
- Experience working with corporate hospitality or premium event clients.
- Meals on Shifts – Enjoy lunch & dinner while you work.
- Company Pension Scheme – Secure your future with our competitive pension plan.
- Birthday Day Off - Enjoy an extra day off to celebrate your birthday.
- Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
- On-Site Parking - Parking available at site locations.
- Career Development Opportunities - Grow with us through learning, progression, and internal opportunities.
- Competitive Holiday Allowance - plus bank holidays.
About Eastlands Venue Services Limited: Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner.
F&B Operations Executive in Manchester employer: Eastlands Venue Services Limited
Contact Detail:
Eastlands Venue Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Operations Executive in Manchester
✨Tip Number 1
Get to know the venue! Familiarise yourself with Etihad Stadium and its event spaces. This will help you speak confidently about how you can contribute to their operations during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Show off your planning skills! Prepare a mock event plan that showcases your ability to coordinate multiple elements. Bring this to interviews to demonstrate your hands-on approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Eastlands Venue Services.
We think you need these skills to ace F&B Operations Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the F&B Operations Executive role. Highlight your experience in managing hospitality events and your ability to handle multiple tasks at once. We want to see how your skills match what we're looking for!
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've successfully coordinated events or led teams. Use numbers and outcomes to demonstrate your impact. This helps us understand how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate clarity, so make it easy for us to see why you're a great fit for the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eastlands Venue Services Limited
✨Know Your Events Inside Out
Before the interview, make sure you research the types of events held at the venue. Understand the specific requirements for matchdays, conferences, and private functions. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Planning Skills
Be prepared to discuss your experience in operational planning. Bring examples of how you've successfully coordinated multiple events or service areas simultaneously. Highlight your ability to translate client briefs into actionable plans, as this is crucial for the role.
✨Demonstrate Calm Under Pressure
Since this role involves live service environments, be ready to share instances where you've made quick decisions under pressure. Talk about how you maintained a high standard of service while managing challenges, as this will showcase your leadership abilities.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've liaised with clients, internal teams, and suppliers in the past, as this will highlight your interpersonal skills and ability to manage relationships.