You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
Day to Day Key Responsibilities
Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
Team Development – Identify and nurture talent to help team members grow.
Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
Experience & Skills:
Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
Strong understanding of bar operations, licensing, and health & safety compliance
Confident handling guest feedback and resolving issues calmly and professionally
Comfortable using systems for reporting maintenance and ensuring paperwork is up to date
Leadership & Communication:
Leads by example with a positive, hands-on approach
Clear, confident communicator — with both team and guests
Comfortable giving constructive feedback and holding others accountable
Mindset & Attitude:
Calm under pressure, solutions-focused, and adaptable
Passionate about delivering great guest experiences
Takes ownership and sees things through to the finish
Detail-oriented, especially around standards, cleanliness, and compliance
Desirable (but not essential):
Personal licence holder
Experience with events or high-volume venues
Benefits
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work. Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
Partial Uniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
(Casual) Hospitality Supervisor & Manager in Manchester employer: Eastlands Venue Services Limited
Eastlands Venue Services Limited is an exceptional employer, offering a dynamic work environment at the iconic Etihad Stadium. With a strong focus on employee growth and development, we provide comprehensive training and opportunities for advancement within our retail operations team. Our culture promotes teamwork and innovation, ensuring that every team member plays a vital role in delivering match day excellence while enjoying the unique atmosphere of one of the UK's premier sporting venues.
