At a Glance
- Tasks: Lead daily restaurant operations and ensure exceptional guest experiences.
- Company: Exciting hospitality venue at Medlock Square, near iconic Manchester landmarks.
- Benefits: Private medical insurance, birthday day off, complimentary meals, and career development opportunities.
- Other info: Fast-paced role with opportunities for growth in a thriving entertainment destination.
- Why this job: Join a vibrant team and shape memorable dining experiences in a dynamic environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena. Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.
As Assistant Restaurant Manager, you’ll support the Restaurant Manager in leading the day-to-day operation of the venue, ensuring smooth service, strong team performance, and a consistently high-quality guest experience. This is a hands-on leadership role where you’ll be visible on the floor, supporting service, coaching the team, and stepping in to lead shifts when required. You’ll play a key part in driving standards, developing the team, and ensuring the restaurant operates efficiently across all service periods, including high-volume matchdays and events.
You will be responsible for:
- Service & Operations: Support the delivery of exceptional guest experiences across all service periods while leading shifts and maintaining smooth day-to-day restaurant operations. Act as the main point of contact in the absence of the Restaurant Manager and ensure strong coordination between FOH and BOH teams.
- Team Leadership & Development: Support recruitment, onboarding, training, and performance management of team members. Lead by example on the floor, deliver team briefings, and help build a positive, high-performing team culture.
- Commercial & Operational Performance: Support achievement of sales targets, labour efficiency, stock control, and operational KPIs. Assist with rota planning, reservations, service flow, and implementing initiatives to improve service delivery and guest satisfaction.
- Compliance & Collaboration: Ensure adherence to health & safety, food safety, and licensing standards while maintaining accurate operational records. Work closely with the Restaurant Manager and Head Chef to support continuous improvement across the operation.
Essential Skills, Knowledge & Expertise:
- Experience in a supervisory or assistant management role within hospitality
- Strong leadership and team support skills
- Passion for guest experience and service quality
- Ability to work in a fast-paced, high-volume environment
- Strong communication and organisational skills
Desirable:
- Experience in hotel, premium casual, or destination dining environments
- Experience in event-led or large-scale operations
- Knowledge of reservations systems and POS platforms
Job Benefits:
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Access to discounted Tickets at Co-op Live subject to availability
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
Assistant Manager in Manchester employer: Eastlands Venue Services Limited
At Medlock Square, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates Manchester's rich heritage while providing employees with meaningful opportunities for growth and development. As an Assistant Manager, you will enjoy a range of benefits including private medical insurance, generous holiday allowances, and career progression within a dynamic hospitality environment that thrives on delivering outstanding guest experiences. Join us in shaping the future of this exciting destination, where your contributions will be valued and recognised.
Contact Details:
Eastlands Venue Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, visit Medlock Square and soak in the atmosphere. Familiarise yourself with the food and beverage offerings, and think about how you can contribute to enhancing the guest experience.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully led a team in a fast-paced environment. We want to hear about your coaching style and how you motivate others to deliver exceptional service.
✨Tip Number 3
Be ready to discuss operational efficiency! Brush up on your knowledge of stock control and service flow. We love candidates who can bring fresh ideas to improve our operations and help us hit those sales targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Medlock Square team. Let’s make it happen!
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for guest service and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Manager role. Use keywords from the job description and showcase relevant skills and experiences that align with what we’re looking for at Medlock Square.
Highlight Leadership Experience:Since this role is all about team leadership, be sure to emphasise any supervisory or management experience you have. Talk about how you've motivated teams and improved service quality in past positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Eastlands Venue Services Limited
✨Know the Venue Inside Out
Before your interview, take some time to research Medlock Square and its offerings. Familiarise yourself with the types of dining experiences they provide and their approach to guest service. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service quality. Be ready to discuss how you can motivate and develop your team at Medlock Square.
✨Prepare for High-Pressure Scenarios
Given the fast-paced environment of hospitality, think about how you would handle busy periods, especially during events or matchdays. Be prepared to share specific strategies you've used in the past to maintain service quality under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team culture, training opportunities, or how they measure success in guest satisfaction. This not only shows your interest but also helps you gauge if it's the right fit for you.
