Description
Department: Hospitality
Location: Medlock Square
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus - a vibrant, year-round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester's industrial heritage while shaping its next era of city-defining experiences. Manchester is known worldwide for its sport, music and entertainment - and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast-growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all-day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high-quality hospitality all week long and across the events calendar.
About The Role
Guest Welcome & Experience
Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs, preferences and special occasions are recognised wherever possible.
Reservations & Guest Flow
Support the management of reservations, seating plans, waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.
Matchday & Event Operations
Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals, queues and wayfinding while maintaining exceptional service standards in busy environments.
Standards & Presentation
Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised, welcoming and guest-ready at all times.
Guest Communication
Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.
Essential
Skills, Knowledge & Expertise
Previous experience in a host, reception, guest services or customer-facing hospitality role
Passion for delivering exceptional guest experiences
Excellent communication and interpersonal skills
Confident, professional and approachable manner
Strong organisational skills and attention to detail
Ability to remain calm and professional in busy service environments
Flexible approach to working evenings, weekends and event days
Desirable
Experience within premium, luxury or lifestyle hospitality environments
Experience using reservations systems such as SevenRooms, OpenTable or similar
Experience within restaurant, hotel, event or stadium hospitality operations
Experience working with VIP guests and premium service environments
Why Join Us?
Private Medical Insurance (Vitality) - including Virtual GP access and rewards
Group Life Assurance - 4x salary paid to your nominated beneficiary
Birthday Day Off - an extra day to celebrate
Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
Employee Assistance Programme & Wellbeing Platform - including counselling support
Company Pension Scheme
Generous Holiday Allowance - plus
Host in London employer: Eastlands Venue Services Limited
Eastlands Venue Services Limited is an exceptional employer, offering a dynamic work environment at the iconic Etihad Stadium. With a strong focus on employee growth and development, we provide comprehensive training and opportunities for advancement within our retail operations team. Our culture promotes teamwork and innovation, ensuring that every team member plays a vital role in delivering match day excellence while enjoying the unique atmosphere of one of the UK's premier sporting venues.
Contact Details:
Eastlands Venue Services Limited Recruitment Team
