Job Details
The role will be 25 hours a week. The work pattern will be 1pm-6pm Monday-Friday. Are you a dynamic, enthusiastic, flexible individual, who is committed to doing your part in making a difference and helping people? Are you organised, friendly, and a team player who is keen to use your skills to help our doctors, nurses, management and other healthcare staff to provide an outstanding service? Then you might fit in very well in our supportive team.
Key Responsibilities
Welcome and receive all patients and visitors to the Practice. Assist and direct patient through our practice access. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately. Project a positive, professional and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice. Communicate with patients in a variety of ways (online, text, phone, in person, email). Processing referrals to Secondary Care. Assist patients with using latest digital technology.
Administrative Duties
Manage appointment bookings, cancellations and enquiries using the EMIS clinical system. Print, scan, code and file documents using Docman. Process online patient requests through AccuRx and clinical triage systems. Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.
Clinical System & IT Use
Confidently use EMIS Web, Docman, AccuRx, and online triage platforms as part of daily duties. Use Microsoft 365 (Outlook, Teams, Word, Excel) to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.
Teamwork & Practice Support
Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.
Other Duties
Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.
#J-18808-Ljbffr
Receptionist in General Practice in Salford employer: Eastlands Medical Practice
As a Practice Manager at our patient-focused practice, you will thrive in a collaborative and respectful environment that prioritises high-quality care and employee well-being. We offer robust professional development opportunities, a supportive team culture, and the chance to make a meaningful impact in the community while enjoying a fulfilling work-life balance in a welcoming location.
Contact Details:
Eastlands Medical Practice Recruitment Team
