Receptionist in General Practice in Manchester

Do you want to make a difference and help people? Are you organised, friendly, flexible and a team player who is keen to use your skills to help our doctors, nurses, and other healthcare staff to provide an outstanding service? Then you might fit in very well in our support team.

Main duties of the job:

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients through our practice access.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice.
• Communicate with patients in a variety of ways (online, text, phone, in person, email).
• Processing referrals to Secondary Care.
• Assist patients with using latest digital technology.

About us:

Our friendly GP practice in Clayton serves a diverse and welcoming community of approximately 5,800 patients and is led by two supportive GP partners who are committed to high-quality, patient-focused care. We pride ourselves on maintaining a close-knit, collaborative team environment. With a manageable patient list size, excellent administrative support, and a strong focus on continuity of care, our practice offers an ideal setting for a motivated individual looking to make a real impact while enjoying a healthy work-life balance.

Job responsibilities:

• Provide a warm, professional welcome to patients and visitors.
• Manage patient queries both in person and over the telephone.
• Direct patients to appropriate services in line with practice protocols.
• Manage appointment bookings, cancellations and enquiries using the EMIS clinical system.
• Print, scan, code and file documents using Docman.
• Process online patient requests through AccuRx and clinical triage systems.
• Handle repeat prescription requests in line with practice procedures.
• Maintain accurate and up to date patient records.
• Support clinicians with administrative tasks to ensure smooth daily operations.

Clinical System & IT Use:

• Confidently use EMIS Web, Docman, AccuRx, and online triage platforms as part of daily duties.
• Use Microsoft 365 (Outlook, Teams, Word, Excel) to support communication and workflow.
• Follow information governance, confidentiality requirements and data protection regulations at all times.

Teamwork & Practice Support:

• Work collaboratively with the reception and administrative team.
• Report any issues or concerns promptly to the management team.
• Contribute to maintaining a calm, organised and patient focused reception environment.
• Adapt to changes in practice processes or requirements.

Other Duties:

• Undertake training and development as required for the role.
• Carry out any other reasonable duties relevant to the position.

Person Specification:

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Reliable, punctual, flexible and able to work independently as well as part of a team.
• Ability to remain calm, polite, and professional under pressure.
• Previous experience working in a GP practice or healthcare reception role.
• Confident use of EMIS Web, Docman, AccuRx, and clinical triage/online consultation systems.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).
• Ability to work efficiently in a fast paced environment.
• Commitment to patient confidentiality and compliance with GDPR.

Experience:

Previous experience in General Practice or other Healthcare environments preferable.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.