Hotel Receptionist part-time nights - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire in Sandhurst

Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings and celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.

We are looking for a dynamic Hotel Receptionist to join our Team on a part-time basis working night shifts - 16 hours per week. The shift times are 10.30pm - 07.30am and are essential to the role and non-negotiable.

Job Description

• Ensure high standards of security are maintained throughout the night and that all public areas of the hotel are thoroughly cleaned.
• Complete administrative tasks accurately and within given deadlines.
• Be responsible for setting up meeting and private dining rooms to agreed standards and to guests’ specifications.

Responsibilities

• Ensure that the service offered by all team members is personal and memorable, anticipating guest needs and following up on requests.
• Build relationships with guests, ensuring they want to return to Easthampstead Park Hotel.
• Ensure good communication with all departments throughout the hotel.
• Ensure all regular and VIP guests are known and cared for accordingly.
• Handle, follow up and communicate any comments or complaints, passing them on to relevant HODs or Managers if unable to handle.
• Be familiar with and promote hotel facilities and attractions within the area.
• Assist guests with any requests such as information, making bookings, and directions.
• Ensure that the night menu is offered/promoted at all times, with orders taken, prepared, and delivered to guest rooms in a timely manner.
• Offer and promote a drink service either from the bar or for room service delivery.
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
• Be fully conversant with handling reservation enquiries and aware of all current offers.
• Ensure you have a well-founded understanding of all Hotel regulations.
• Have a thorough knowledge of Opera and any relevant systems.
• Complete the Daily Brief accurately and deliver it to all Departments ready for the following morning.
• Ensure all access to the hotel is secure as required by hotel policy and procedure.
• Perform any related security duties as required overnight, including 2 floor walks together with clearing trays in corridors, one at midnight and one at 4-5am.
• Complete all incident reports and distribute them to relevant departments.
• Record any unusual occurrences or problems arising to the Duty Manager and take appropriate action.
• Communicate, work with, and build a good working relationship with the Front Office Day team to ensure a consistent level of service is offered throughout the hotel 24 hours a day.
• Set up and check rooms for meetings to the hotel standard, meeting guest requirements as outlined by the Function Sheets/Conference & Sales Team.
• As a team, ensure that guest areas and offices are clean and tidy at all times.
• Check in late arrivals and check out early departures in line with hotel procedures.
• Ensure that wake-up calls are made promptly.
• Ensure the hotel is “show round ready” every morning.

Health and Safety

• Report all potential and real hazards immediately.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Attend all fire, health and safety training.
• Ensure the safety of the people and the property of all within the premises by fairly applying Hotel Regulations, strict adherence to existing laws, statutes and applicable ordinances, and reporting any possible hazards and conditions to the Reception Manager.
• Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
• Re-use and recycle where possible.

Skills

• At least 1 year experience in Hospitality.
• Experience with Opera systems preferred; training will be provided for the right candidate.