At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Join the prestigious Easthampstead Park Hotel, a beautiful Victorian mansion.
- Benefits: Enjoy free meals, parking, gym access, and discounts through our Hospitality Rewards App.
- Other info: Flexible shifts available with opportunities for career growth in hospitality.
- Why this job: Be part of a friendly team in a captivating setting, making memorable experiences for guests.
- Qualifications: Warm personality, attention to detail, and experience with OPERA is a plus.
The predicted salary is between 10 - 12 £ per hour.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
We are looking for a dynamic Hotel Receptionist to join our Team on a Full-Time (40 hpw) Fixed-Term Basis until July 2026 (possibly longer in line with business needs). The role involves working a variety of shifts as follows:
- 06.00/07.00am - 3.00pm
- 2.30pm - 10.30pm
- Possible Nights cover in line with business needs: 10.30pm - 07.30am
The above shifts are essential to the role & non-negotiable.
As Hotel Receptionist, you will be responsible for offering a welcoming and seamless check in/check-out experience, managing incoming calls for bookings or general enquiries, and promoting the hotel’s facilities and services in a positive way optimising every opportunity. You will have a natural, warm, engaging personality, excellent attention to detail, and the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities:
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Benefits of Working with us:
- Free parking.
- Free meals on duty.
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
- Share of Tips in addition to your salary.
- Company Pension (contributory).
- Generous holiday entitlement.
- Referral Programme.
- Complimentary Access to our Gym.
- Opportunity to join an enthusiastic & friendly team!
Hotel Receptionist part-time days - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire in Sandhurst employer: Easthampstead Park Hotel & Wedding Venue
Easthampstead Park Hotel is an exceptional employer, offering a unique opportunity to work in a stunning Grade II listed Victorian mansion surrounded by natural beauty. With a strong focus on employee well-being, we provide generous benefits including free meals, a hospitality rewards app, and access to our gym, all within a supportive and friendly team environment that encourages personal growth and development.
Contact Details:
Easthampstead Park Hotel & Wedding Venue Recruitment Team
