At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Easthampstead Park Hotel, a beautiful Grade II listed Victorian mansion.
- Benefits: Competitive pay, dynamic work environment, and full training provided.
- Other info: Flexible shifts including weekends, with opportunities for growth in the hospitality industry.
- Why this job: Join a vibrant team in a historic setting and create memorable experiences for guests.
- Qualifications: Warm personality, attention to detail, and customer service skills; OPERA experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
We are looking for a dynamic Hotel Receptionist to join our Team.
ROLE IS WORKING A VARIETY OF SHIFTS AS FOLLOWS:
- 06.00/07.00am - 3.00pm
- 2.30pm - 10.30pm
The above shifts are essential to the role & non-negotiable.
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity. You will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities:
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Hotel Receptionist full-time 40 hpw - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire in Sandhurst employer: Easthampstead Park Hotel & Wedding Venue
Easthampstead Park Hotel is an exceptional employer, offering a unique opportunity to work in a stunning Grade II listed Victorian mansion surrounded by natural beauty. Our supportive work culture prioritises employee growth and development, providing flexible zero-hour contracts that accommodate various schedules, including weekends. Join us to be part of a dedicated team that takes pride in maintaining the elegance of our prestigious venue, while enjoying the benefits of working in a historic and enchanting environment.
Contact Details:
Easthampstead Park Hotel & Wedding Venue Recruitment Team
