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- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Join the team at Easthampstead Park, a breathtaking Grade II listed Victorian mansion.
- Benefits: Fixed-term role with potential for extension, competitive pay, and a vibrant work environment.
- Other info: Flexible shifts available, with opportunities for growth in a prestigious venue.
- Why this job: Be part of a dynamic team in a beautiful setting, creating memorable experiences for guests.
- Qualifications: Warm personality, attention to detail, and experience with OPERA is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
We are looking for a dynamic Hotel Receptionist to join our Team on a Full-Time (40 hpw) Fixed-Term Basis until July 2026 (possibly longer in line with business needs).
ROLE IS WORKING A VARIETY OF SHIFTS AS FOLLOWS:
- 06.00/07.00am - 3.00pm
- 2.30pm - 10.30pm
- Possible Nights cover in line with business needs: 10.30pm - 07.30am.
The above shifts are essential to the role & non-negotiable.
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.
As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Hotel Receptionist Fixed Term 40 hpw in Wokingham employer: Easthampstead Park - Active Hospitality
Contact Detail:
Easthampstead Park - Active Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist Fixed Term 40 hpw in Wokingham
✨Tip Number 1
Get to know the venue! Familiarise yourself with Easthampstead Park's history and facilities. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Easthampstead Park.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Hotel Receptionist Fixed Term 40 hpw in Wokingham
Some tips for your application 🫡
Show Your Personality: As a Hotel Receptionist, your warm and engaging personality is key! Make sure to let that shine through in your application. We want to see the real you, so don’t be afraid to show us how you connect with people.
Tailor Your Application: Read the job description carefully and tailor your application to highlight relevant experience. If you've worked in hospitality or have experience with OPERA, make sure to mention it! We love seeing how your skills match what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your experience stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Easthampstead Park - Active Hospitality
✨Know the Venue Inside Out
Before your interview, take some time to research Easthampstead Park. Familiarise yourself with its history, facilities, and services. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've built relationships with customers in the past. Highlight your warm personality and how you handle challenging situations with grace.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Be prepared to discuss how you ensure accuracy in tasks like check-ins, payments, and handling guest feedback. You might even want to mention any experience with systems like OPERA, as it shows you're ready to hit the ground running.
✨Prepare for Shift Questions
Since the role involves various shifts, be ready to discuss your availability and flexibility. Show that you understand the importance of being adaptable in a hospitality environment and that you're committed to providing excellent service at all hours.