At a Glance
- Tasks: Be the first point of contact for tenants and provide top-notch customer service.
- Company: Easthall Park Housing Association, dedicated to making a positive community impact.
- Benefits: Gain valuable experience in customer service and administration.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Easthall Park Housing Association is a community-based organisation serving the Easterhouse area of Glasgow. We own homes and provide factoring services to 54 owners. Our vision is simple and ambitious: to make Easthall Park – ‘A Great Place to Live’.
We are seeking to appoint a temporary Customer Services Advisor on a temporary contract for a minimum of 4 weeks to provide additional cover within our office. The main purpose of this temporary role is:
- To be the first point of contact in communication with our tenants and other customers.
- To provide a professional, personal, engaging and high-quality service with the aim to always provide service excellence and go the extra mile to exceed our tenants and other customers’ needs during their contact with the Association by phone and at our reception.
- To provide administrative support to our service departments, specifically in finance, maintenance and housing management.
- To attend to clerical and administrative tasks to ensure services and communication are delivered effectively and efficiently.
- To provide administrative support in relation to corporate events, work and communication.
If you feel you meet the person specification, and you are interested in this temporary opportunity, please submit your CV by Friday 10th July at 12.00pm.
Customer Services Assistant employer: Easthall Park Housing Association
Easthall Park Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. Located in Glasgow, we provide our team with opportunities for professional growth while fostering a collaborative environment focused on enhancing tenant satisfaction and improving living conditions. Join us to make a meaningful difference in the lives of our residents while enjoying a fulfilling career in maintenance leadership.
Contact Details:
Easthall Park Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Easthall Park Housing Association.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Easthall Park Housing Association. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Easthall Park Housing Association.
How to prepare for a job interview at Easthall Park Housing Association
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Easthall Park Housing Association's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Easthall Park Housing Association offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
