At a Glance
- Tasks: Lead a vibrant team, ensuring excellent customer service and smooth operations.
- Company: Scran Kitchen & Bar, a modern food and drink venue in Inverness.
- Benefits: Up to £13.75 per hour, flexible hours, free food, and employee discounts.
- Other info: Opportunities for training, development, and career progression.
- Why this job: Join a friendly team and make a real impact in a busy environment.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 13.75 - 13.75 £ per hour.
Pay: Up to £13.75 per hour, depending on experience Flexible hours available
Scran Kitchen & Bar is looking for a confident, enthusiastic and reliable Supervisor to join our team at Eastgate Shopping Centre in Inverness.
We're a busy, modern food and drink venue serving great food, drinks and coffee in a relaxed, welcoming environment.
We're looking for someone who enjoys leading a team, takes pride in delivering excellent customer service and can help keep operations running smoothly during busy services.
Weekend availability is essential for this role.
The Role
As a Supervisor, you'll play an important role in the day-to-day running of Scran, supporting the management team and helping ensure every service runs efficiently and to a high standard.
Your responsibilities will include
- Supervising and supporting the front-of-house team during service
- Leading by example and maintaining high standards of customer service
- Helping coordinate daily operations, including opening and closing procedures
- Supporting the training, development and onboarding of new team members
- Delegating tasks and ensuring staff understand their responsibilities
- Monitoring service standards, cleanliness and general presentation
- Handling customer queries and resolving issues professionally
- Supporting the management team with stock control, deliveries and daily checks
- Ensuring accurate use of tills, kiosks and other ordering systems
- Following company procedures relating to food safety, hygiene and licensing
- Communicating effectively with both front-of-house and kitchen teams
What We're Looking For
We're looking for someone who
- Has previous experience in hospitality, ideally in a supervisory or senior team member role
- Has strong communication and organisational skills
- Is confident leading and motivating a team
- Can remain calm and effective in a busy environment
- Takes initiative and is comfortable making decisions Has a positive, hands-on approach to work
- Is reliable, punctual and professional
- Takes pride in maintaining high standards
- Is passionate about delivering excellent customer experiences
- Has availability to work weekends - this is essential
Previous supervisory experience is preferred, but we're also interested in experienced hospitality team members who are ready to take the next step in their career.
What We Offer
- Up to £13.75 per hour, depending on experience
- Flexible working hours
- A friendly and supportive working environment
- Discounted or free food
- Employee discount
- Health and wellbeing programme
- Store discount
- Opportunities for training, development and progression
- The chance to take on responsibility and make a real contribution to the team
- About Scran Kitchen & Bar
Scran Kitchen & Bar is based within Eastgate Shopping Centre in Inverness, serving a varied menu of freshly prepared food, alongside a range of drinks, speciality coffees and seasonal specials.
We pride ourselves on offering a relaxed and welcoming experience, combining good food and drink with friendly, efficient service.
If you're an enthusiastic hospitality professional who enjoys taking responsibility and helping a team succeed, we'd love to hear from you.
Benefits
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount
- Work Location: In person
Supervisor in Inverness employer: Eastgate Shopping
Eastgate Shopping offers a friendly and dynamic work environment with flexible hours and opportunities for training and progression. Employees take pride in delivering excellent customer service in a busy venue, making it an attractive place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Inverness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eastgate Shopping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eastgate Shopping
Don't be shy about reaching out to Eastgate Shopping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Inverness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eastgate Shopping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eastgate Shopping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
