Accounts Assistant in Stockton-on-Tees

Build Your Career in Finance with Purpose! Do you have a keen eye for detail, enjoy working with financial information, and take pride in delivering accurate, high-quality work? Are you looking for an opportunity where your work directly supports life-changing programmes? If so, we'd love to hear from you. At Fedcap UK, our Accounts Assistants play a vital role in ensuring our claims and financial processes run smoothly. You'll work closely with colleagues, employers and funding bodies to process claims, maintain accurate records and help maximise contract revenue, all while delivering an excellent service to our internal and external customers.

Location: On-site in Thornaby, Stockton (TS17 6DY)

Salary: £26,277

Contract: 12-month Fixed-Term

What You'll Be Doing

• Manage the claims process for allocated contracts, ensuring claims are processed accurately, compliantly and within agreed timescales.
• Review and investigate claims, resolving issues and liaising with employers to obtain the evidence required to maximise revenue and improve cash flow.
• Maintain accurate customer and financial records, ensuring compliance with data protection requirements and contract guidance.
• Respond to enquiries from colleagues, customers, funding bodies and other stakeholders, providing a professional and timely service.
• Carry out a range of administrative tasks to support the Finance team and wider business.
• Work collaboratively with colleagues, providing support across the team during periods of annual leave, sickness or increased demand.
• Operate in line with Finance procedures, service level agreements and quality standards.

What We're Looking For

• A genuine commitment to our values: Kindness, Respect, Integrity and Innovation.
• Experience in an administrative or office-based environment.
• Experience delivering excellent customer service to internal or external customers.
• Strong numeracy skills with excellent attention to detail and accuracy.
• Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
• Confident using Microsoft Office applications and databases.
• Strong communication skills with the ability to build positive working relationships across a range of stakeholders.

It would be great if you also have

• Experience processing claims, invoices, reconciliations or maintaining financial records.
• Knowledge of basic accounting principles and financial procedures.
• Experience within the employability, skills or welfare-to-work sector.
• An AAT qualification or currently studying towards a recognised accounting qualification such as AAT, ACCA or CIMA.

What We Offer

• We’re a mission-led organisation with social value at our core.
• You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
• You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
• You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
• You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.

We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant. As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role. If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
• £500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension scheme with up to 5% employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility. We support people to find work and access better health, education and learning opportunities. Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities. We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

Our Values

• Kindness: Be kind to each other, treat all those around you the way you would like to be treated.
• Respect: Always be respectful to each other, our customers, partners, stakeholders and funders – we are dedicated to exceptional service.
• Integrity: Act with integrity– always be open and honest in our dealings with all people and stakeholders.
• Innovation: Be innovative – always try to do things better, to look for new solutions that improve our services to customers.