At a Glance
- Tasks: Be the friendly face welcoming customers and ensuring a smooth experience at our reception.
- Company: Join Fedcap UK, a not-for-profit transforming lives through work and learning opportunities.
- Benefits: Enjoy 33 days of annual leave, a £500 benefits allowance, and health support.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by empowering others and creating a supportive environment.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Location: Oxford (OX4 1JH) - Onsite
Hours: Monday–Friday, 9-5pm
Salary: £26,227
12 Months Fixed-Term Contract
Be the first smile our customers see — and the person who makes their day run smoothly. As our Customer Host, you’ll be the welcoming face of Fedcap’s Guildford office — greeting customers, setting them up at our computer stations, and ensuring everything runs smoothly day to day. No two days will be the same: one moment you’ll be helping someone register for a programme, the next you’ll be supporting colleagues, organising meeting rooms, or keeping the coffee machine spotless! You’ll make sure every visitor feels seen, supported, and valued — creating a friendly, professional environment where everyone can thrive.
About Us
Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group – a global charity with 90 years of experience – we work across four specialist practice areas and have supported more than 113,000 people since 2019.
What You’ll Do
- Welcome and sign in customers and visitors, offering a professional and friendly first impression.
- Manage the reception area and respond to first-line enquiries, directing people to the right colleagues or activities.
- Support with general office administration and manage room bookings.
- Share information on local events and opportunities to help customers on their journey.
- Build rapport and engage proactively with visitors to make sure they feel comfortable and supported.
About You
- A natural people person — confident, warm, and approachable.
- Experience in customer service, ideally in a front-facing or busy environment.
- Great communication and organisational skills with a calm, professional approach.
- Proficient in Microsoft Office and confident using IT systems.
- Positive, adaptable, and motivated to make a real difference.
Our values — Kindness, Respect, Integrity, and Innovation — shape everything we do. If they resonate with you, you’ll fit right in.
Here’s what makes Fedcap a rewarding career…
- 33 days’ annual leave (including bank holidays), with the option to buy/sell more
- £500 annual benefits allowance to spend at 900+ retailers
- Pension scheme with up to 5% employer match
- Cycle to Work scheme open year-round
- Free life assurance worth 4x your salary
- Health & wellbeing support – including 24/7 Employee Assistance Programme, virtual GP, digital gym, mindfulness resources, and more
Ready to Make a Difference?
If you're passionate about empowering others through employment and want to join a team that’s making a real impact, we’d love to hear from you. Apply now and help shape better futures.
Equity, Diversity & Inclusion
We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.
As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.
Customer Host - 6 Months FTC in Oxford employer: Easterseals
Fedcap is an exceptional employer dedicated to making a meaningful impact in the community through its Connect to Work programme. With a strong focus on quality assurance and continuous improvement, employees benefit from a supportive work culture that prioritises teamwork, professional development, and inclusivity. Located in Surrey, staff enjoy generous benefits such as 33 days of annual leave, a comprehensive wellbeing package, and opportunities for personal growth, all while contributing to a mission-driven organisation that values social equity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host - 6 Months FTC in Oxford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Easterseals.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Easterseals. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Host - 6 Months FTC in Oxford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Easterseals.
How to prepare for a job interview at Easterseals
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Easterseals's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Easterseals offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
