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- Tasks: Lead a team of technicians, manage resources, and ensure top-notch customer service.
- Company: Join Nissan Stirling, a family-run company with a strong commitment to employee well-being.
- Benefits: Enjoy up to 40 days off, birthday leave, discounts, and industry-leading training opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers exciting challenges.
- Qualifications: Experience in management and customer service is preferred; passion for cars is a plus!
- Other info: Earn bonuses for referrals and enjoy free passes to local attractions.
The predicted salary is between 26400 - 39600 £ per year.
Salary up to £33,000. OTE up to £40,000
Colleague Benefits:
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview:
- Job Allocation & Coordination: Assign tasks to Service Technicians based on skill level and job requirements, coordinating closely with the Parts Department for timely parts availability and updating Service Advisors on job progress.
- Resource Management & Control: Manage departmental resources, authorise purchases for non-franchise parts, and ensure warranty work complies with guidelines.
- Customer Service & Complaint Resolution: Monitor customer service quality, address issues proactively, and maintain a record of complaints for review and resolution.
- Performance Monitoring & Team Development: Conduct appraisals, implement training plans, and track monthly accounts to monitor profitability and productivity.
- Workshop Organisation & Safety Compliance: Maintain housekeeping standards, organise overtime to meet demands, and ensure a safe, compliant work environment.
Workshop Manager employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager
✨Tip Number 1
Familiarise yourself with Nissan's values and culture. Understanding what the company stands for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Nissan, especially those in similar roles. They can provide insights into the workshop manager position and share tips on how to impress during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your skills in resource management, customer service, and team development. Being able to discuss these in detail will set you apart from other candidates.
✨Tip Number 4
Research common challenges faced by workshop managers in the automotive industry. Being knowledgeable about these issues and having potential solutions ready can showcase your proactive approach and problem-solving skills.
We think you need these skills to ace Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, customer service, and team coordination. Use specific examples that demonstrate your skills in resource management and performance monitoring.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your understanding of Nissan's values. Mention how your previous experiences align with the responsibilities of the Workshop Manager role.
Highlight Relevant Skills: In your application, emphasise skills such as leadership, problem-solving, and customer service. Provide concrete examples of how you've successfully managed teams and resolved customer complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the Workshop Manager position.
How to prepare for a job interview at Eastern Western Motor Group
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Workshop Manager, such as task allocation and resource management. Be prepared to discuss how your experience aligns with these duties.
✨Demonstrate Customer Service Skills
Since customer service is key in this role, think of examples where you've successfully resolved complaints or improved service quality. Highlight your proactive approach to customer satisfaction.
✨Showcase Leadership Experience
As a Workshop Manager, you'll need to lead a team. Prepare to share instances where you've conducted appraisals or implemented training plans, showcasing your ability to develop and motivate others.
✨Emphasise Safety and Compliance Knowledge
Understanding safety compliance is crucial. Be ready to discuss how you've maintained safety standards in previous roles and how you would ensure a safe work environment in the workshop.
