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- Tasks: Manage service calls and assist with appointments while ensuring customer satisfaction.
- Company: Join a family-run company that values its employees and their families.
- Benefits: Enjoy up to 40 days off, birthday leave, and discounts on cars and local attractions.
- Why this job: Be part of a supportive team with industry-leading training and opportunities for growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Earn bonuses for referrals and enjoy study days off for personal development.
The predicted salary is between 21600 - 28800 £ per year.
Group Contact Centre, Broxburn
Salary up to £27,000. OTE up to £28,750
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
- Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
- Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
- Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
- Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
- Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.
Service Booking Agent employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Booking Agent
✨Tip Number 1
Familiarise yourself with the automotive industry, especially regarding service plans and warranty products. Understanding these concepts will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, particularly in handling service calls. Role-play scenarios with friends or family to build confidence in managing customer inquiries and setting expectations clearly.
✨Tip Number 3
Research the company culture and values of StudySmarter. Being able to align your personal values with those of the company can make a strong impression during your interactions with the hiring team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable when preparing for interviews and understanding what the team values most.
We think you need these skills to ace Service Booking Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Service Booking Agent. Highlight your relevant experience in handling service calls and customer data entry.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to manage service appointments and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have improved customer retention or collaborated with teams in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Eastern Western Motor Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Booking Agent. Familiarise yourself with handling service calls, data entry, and customer communication. This will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer interactions. Highlight your ability to handle inquiries, provide estimates, and promote products, as these are key aspects of the role.
✨Demonstrate Attention to Detail
Since the job involves accurate data entry and compliance with GDPR, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards in data management.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
