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For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure top-notch service delivery.
- Company: Join a family-run Volkswagen dealership known for its excellent customer service and employee care.
- Benefits: Enjoy up to 40 days off, birthday leave, discounts, and industry-leading training opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers exciting perks.
- Qualifications: No specific experience required; just bring your passion for customer service and a positive attitude.
- Other info: Earn bonuses for referrals and enjoy free passes to local attractions!
The predicted salary is between 22800 - 28500 £ per year.
Salary up to £28,500. OTE up to £35,000.
Colleague Benefits:
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview:
- Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
- Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
- Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
- Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
- Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.
Service Advisor employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's service offerings and customer service standards. Understanding the brand and its values will help you connect better with potential customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a clear and friendly manner. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers during the interview process.
✨Tip Number 3
Research common customer concerns and questions related to vehicle servicing. Being prepared with thoughtful responses will show your proactive approach and readiness to handle customer interactions effectively.
✨Tip Number 4
Network with current or former employees of Volkswagen or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Volkswagen Fort Kinnaird that appeal to you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Eastern Western Motor Group
✨Know the Company
Before your interview, take some time to research Volkswagen Fort Kinnaird. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Service Advisor, customer interaction is key. Prepare examples from your past experiences where you successfully handled customer concerns or provided exceptional service. Highlight your communication skills and ability to empathise with customers.
✨Be Ready for Role-Specific Questions
Expect questions related to scheduling, job monitoring, and record-keeping. Familiarise yourself with common practices in these areas and be prepared to discuss how you would handle specific scenarios that may arise in the role.
✨Follow Up After the Interview
After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also reinforces your interest in the position and the company.
