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For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure top-notch service delivery.
- Company: Join a family-run company that values its employees and their families.
- Benefits: Enjoy up to 40 days off, birthday leave, and discounts on cars and services.
- Why this job: Be part of a supportive culture with industry-leading training and development opportunities.
- Qualifications: No specific qualifications required; just a passion for customer service!
- Other info: Earn bonuses for referrals and enjoy study days off for personal growth.
The predicted salary is between 22800 - 28500 £ per year.
Salary up to £28,500. OTE up to £35,000.
Colleague Benefits:
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview:
- Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
- Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
- Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
- Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
- Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.
Service Advisor employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Toyota brand and its services. Understanding the specific features and benefits of Toyota vehicles will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer concerns and provide clear explanations, which are key aspects of the role.
✨Tip Number 3
Network with current or former employees of Toyota or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experience with scheduling and coordinating services. Highlight any relevant experience you have in managing appointments or working in a fast-paced environment, as this is crucial for the Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Toyota Perth that attract you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Eastern Western Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact with customers is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your communication skills and problem-solving abilities.
✨Understand the Role Requirements
Familiarise yourself with the specific duties of a Service Advisor, such as scheduling appointments and processing payments. Being able to discuss these responsibilities confidently will show that you are serious about the position.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about the training opportunities or the company culture. It shows your interest in the role and helps you determine if it's the right fit for you.
✨Demonstrate Your Teamwork Abilities
Since you'll be coordinating with Service Technicians and other staff, highlight your experience working in teams. Share examples of how you've collaborated effectively to achieve common goals, which is essential in a service-oriented environment.
