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For Companies At a Glance
- Tasks: Oversee parts orders, manage stock, and ensure top-notch customer service.
- Company: Join Volkswagen St. Andrews, a family-run company with a strong community focus.
- Benefits: Enjoy up to 40 days off, birthday leave, and discounts on cars and services.
- Why this job: Be part of a supportive team with excellent training and development opportunities.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Earn bonuses for referrals and enjoy study days off for exams.
The predicted salary is between 24000 - 36000 £ per year.
Salary up to £30,000. OTE up to £34,000.
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Up to 40 days annual leave each year.
- Your Family Matters: We offer our employees a pension plan, death in service scheme and access to our staff saving club.
- Free corporate passes for local attractions.
- YourDiscounts is our retail discount partner, allowing savings on various purchases.
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
- Order Management & Stock Control: Ensure daily processing and invoicing of V.O.R. (Vehicle Off Road) orders, manage PDR (damages and shortages), track back orders, and oversee perpetual stock checks.
- Customer Service & Issue Resolution: Handle customer queries, resolve parts identification issues, and provide cover for counter and telephone duties as needed, ensuring customer satisfaction.
- Financial Management & Reporting: Control van delivery orders, reconcile unpaid cash sales, complete daily banking, and report parts figures, ensuring accurate financial processes.
- Team Development & Training: Provide training, coaching, and arrange development opportunities for the Parts team, ensuring all members are knowledgeable and effective in their roles.
- Promotions & CRM Management: Manage parts promotions, ensure timely parts receipts, and update parts emails and CRM inquiries, ensuring daily order processing and customer account management.
Parts Supervisor employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Familiarise yourself with Volkswagen's parts management systems and processes. Understanding the specific software and tools they use can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved issues in previous roles. This will demonstrate your ability to handle customer queries effectively, which is crucial for this position.
✨Tip Number 3
Research the latest trends in automotive parts management and stock control. Being knowledgeable about industry developments can help you stand out as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Volkswagen St. Andrews. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Parts Supervisor position. Tailor your application to highlight relevant experience in order management, customer service, and team development.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience related to stock control, financial management, and customer service. Use bullet points for clarity and include specific achievements that demonstrate your skills in these areas.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Parts Supervisor and provide examples of how you've successfully managed teams or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Parts Supervisor role.
How to prepare for a job interview at Eastern Western Motor Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by Volkswagen. Understanding the specifics of vehicle parts, including common issues and solutions, will demonstrate your expertise and commitment to the role.
✨Showcase Customer Service Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlighting your ability to maintain customer satisfaction is crucial for this position.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with financial management and reporting. Mention any relevant tools or processes you've used to manage orders and reconcile sales, as this is a key aspect of the role.
✨Emphasise Team Development Experience
Share your experiences in training and developing team members. Discuss how you’ve contributed to team growth and knowledge sharing, as this will show your leadership potential and commitment to team success.
