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For Companies At a Glance
- Tasks: Serve customers, manage stock, handle warranties, and collaborate with the team.
- Company: Join a family-run BMW dealership focused on employee well-being and development.
- Benefits: Enjoy up to 40 days off, birthday leave, discounts, and industry-leading training.
- Why this job: Be part of a supportive culture while gaining valuable experience in the automotive industry.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Earn bonuses for referrals and enjoy study days off for personal growth.
The predicted salary is between 22800 - 30600 £ per year.
Salary up to £28,500. OTE up to £32,000.
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
- Customer Service & Rapport Building: Ensure all customers are served promptly and courteously, building rapport and understanding their requirements while being aware of dealership trading terms.
- Stock Management & Storage: Monitor stock levels, verify deliveries, assist with stock checks, ensure proper storage and cleanliness of parts, and report any stock damage or losses.
- Warranty & Financial Procedures: Handle warranty materials, maintain a surcharge ledger, and adhere to cash, cheque, and account handling procedures while ensuring proper packing and dispatch of parts.
- Training & Industry Awareness: Attend internal and external training courses, stay updated on new products, industry trends, and promotions, and maintain awareness of ongoing marketing campaigns.
- Team Collaboration & Goal Support: Maintain good relationships with suppliers and colleagues, contribute to departmental goals, and ensure that parts and accessories displays are kept up-to-date.
Parts Advisor employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with BMW's product range and the latest industry trends. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to build rapport quickly is crucial for a Parts Advisor, so showing that you can connect with people will set you apart.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Stay updated on the latest promotions and marketing campaigns from BMW. Being knowledgeable about what’s currently happening in the dealership will show your enthusiasm and readiness to contribute from day one.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and stock management, as these are key aspects of the Parts Advisor role. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of BMW's values. Mention how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as rapport building, attention to detail, and teamwork in your application. These are crucial for success in the Parts Advisor position and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Eastern Western Motor Group
✨Showcase Your Customer Service Skills
As a Parts Advisor, customer service is key. Be prepared to share examples of how you've built rapport with customers in the past. Highlight your ability to understand their needs and provide solutions promptly.
✨Demonstrate Stock Management Knowledge
Familiarise yourself with stock management processes. During the interview, discuss any experience you have with monitoring stock levels or handling deliveries. This will show that you understand the importance of efficient stock management.
✨Stay Updated on Industry Trends
Research current trends in the automotive industry, especially regarding parts and accessories. Being knowledgeable about new products and promotions can impress the interviewers and demonstrate your commitment to the role.
✨Emphasise Team Collaboration
The role requires good relationships with colleagues and suppliers. Share examples of how you've successfully collaborated in a team environment, and express your willingness to contribute to departmental goals.
