At a Glance
- Tasks: Answer calls, schedule appointments, and ensure smooth front-office operations.
- Company: Join the Family Medicine team at Old Dominion University.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Fast-paced role ideal for those who thrive under pressure.
- Why this job: Make a difference in patient care while developing essential skills.
- Qualifications: Strong communication, multitasking, and customer service skills required.
The predicted salary is between 24000 - 30000 € per year.
The Department of Family Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team. Responsible for answering calls and scheduling appointments in a high volume. Ability to remain calm and perform duties efficiently under stress. Excellent communications and interpersonal skills. Must demonstrate ability to effectively communicate and interact with all age groups. Must have excellent customer service skills. Patient confidentiality must be maintained at all times.
Provide exceptional patient experience through organized front-office operations, financial guidance, and accurate medical record processing. This position ensures timely communication and supports revenue cycle functions to maintain clinic efficiency. Manage a high-volume, multi-line phone system with professionalism, accuracy, and strong judgment. Perform detailed triage within the full scope of the role, aiming for a “one-touch” experience by addressing requests fully and directing callers to the appropriate resource, reducing unnecessary transfers, preventing delays, and ensuring callers feel informed and supported.
Strong critical thinking to ensure accurate patient intake, efficient clinic flow, and a positive first impression. Verify insurance, collect required documentation, and maintain strict HIPAA compliance. Proactively resolve scheduling, eligibility, and workflow issues to prevent delays and support smooth clinical operations.
Minimum Qualifications and Skills:
- Computer literacy/proficiency
- HIPAA regulations and patient confidentiality
- Ability to multitask in a fast-paced environment
- Attention to detail
- Effective verbal and written communication
- Maintain professionalism under pressure
- Problem solving/critical thinking and empathy
A patient-centered, team-oriented approach is essential. Strong critical-thinking skills, excellent communication, and the ability to manage fast-paced front-office workflows with accuracy. Experience with medical office operations, EHR systems and basic revenue-cycle processes and a one-touch resolution mindset is strongly valued.
Preferred Qualifications:
- High school diploma
- Previous office/clerical experience preferred
- Experience performing related functions in a medical practice is preferred
- Previous front desk customer service experience will be considered
- Professional, customer service-oriented individual is required
Medical Receptionist in Cornholme employer: Eastern Virginia Medical School
At Macon & Joan Brock Virginia Health Sciences, we pride ourselves on fostering a supportive and dynamic work environment for our Medical Receptionists. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative team culture that values patient care and exceptional service. Located in Portsmouth, we offer a unique chance to be part of a healthcare institution dedicated to making a meaningful impact in the community while ensuring a balanced work-life experience.
Contact Detail:
Eastern Virginia Medical School Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Cornholme
✨Tip Number 1
Get to know the company! Research Macon & Joan Brock Virginia Health Sciences and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll need to interact with various age groups and handle high-pressure situations. Role-play with a friend or family member to get comfortable with answering calls and scheduling appointments efficiently.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your critical thinking abilities and how you can contribute to smooth clinic operations.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Medical Receptionist in Cornholme
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Medical Receptionist, so don’t be shy about showcasing your customer service skills and any medical office experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled high-pressure situations or provided exceptional patient care in the past. We love a good story!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate attention to detail, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at Eastern Virginia Medical School
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with the key tasks like managing a multi-line phone system, scheduling appointments, and maintaining patient confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively interacted with different age groups or handled difficult situations in the past. Practising clear and concise responses will demonstrate your ability to communicate well under pressure, which is essential for a high-volume environment.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a fast-paced setting. Whether it was managing scheduling conflicts or addressing patient concerns, being able to articulate these experiences will highlight your critical thinking skills and your proactive approach to ensuring smooth clinic operations.
✨Emphasise Your Customer Service Experience
Customer service is at the heart of this role, so be ready to discuss your previous experiences in similar positions. Highlight how you maintained professionalism and empathy while assisting patients, as this will show that you can provide an exceptional patient experience, which is a top priority for the hiring team.
