Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice answering customer calls and resolving their queries.
- Company: Join Eastern Bank, a supportive and inclusive workplace focused on employee growth.
- Benefits: Enjoy flexible schedules, comprehensive health benefits, and tuition reimbursement.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: An Associate’s Degree or relevant experience is preferred; customer service background is a plus.
- Other info: Bilingual skills are a bonus; we welcome diverse applicants!
This role serves as the first line of response for basic incoming customer calls. The Customer Support Specialist must accurately and efficiently answer inquiries regarding all types of new and existing products and services. The role requires maintaining a thorough knowledge base of bank and call center products, services, policies, and procedures. The specialist is responsible for meeting entry-level departmental service standards and sales goals set by senior management. They must develop the skills necessary to work independently in either a remote or onsite environment.
Responsibilities:
- Serve as the bank’s first point of contact on inbound customer calls concerning all account types and services.
- Maintain detailed knowledge of the bank’s products, services, policies, procedures, and regulatory requirements. Handle diverse customer situations with minimal supervision by making sound decisions that minimize risk.
- Actively listen to determine customer needs and apply appropriate approaches to achieve desired outcomes.
- Communicate effectively with customers using superior verbal and written skills.
- Handle basic customer complaints and problems with minimal assistance, recognizing personal limitations and requesting help when needed.
- Achieve entry-level sales and service standards as defined by senior management.
Requirements:
- Obtain and maintain a license to service HELOC applicants through the Nationwide Multistate Licensing System (NMLS).
Education and Experience:
- Associate’s Degree or relevant experience preferred.
- Customer Service background preferred.
- Call Center experience preferred.
- Service and sales experience a plus.
- Proficiency in PC use and data entry required.
- Proven job stability required.
Skills/Knowledge:
- Excellent written communication skills.
- Strong verbal and listening skills, including good grammar, tone, and diction.
- Ability to work effectively with diverse populations.
- Punctuality and consistent attendance are required.
- Bilingual skills are a plus.
Working Conditions:
- Flexibility to work various schedules, including evenings and weekends.
- Ability to use a headset and sit for extended periods.
- Ability to work in a fast-paced, high-volume environment.
- Moderate to high noise levels.
About Us:
At Eastern Bank, we support our employees’ growth and foster an inclusive environment. We offer comprehensive compensation and benefits, including medical, dental, vision, life and disability insurance, retirement plans, vacation, and tuition reimbursement. We are an equal opportunity employer committed to diversity, equity, and inclusion. We encourage candidates who may not meet every qualification to apply, as they might be the right fit for other roles within the company. Our Recruitment team is eager to connect with you.
#J-18808-Ljbffr
Customer Support Specialist- 29 hours employer: Eastern Bank
Contact Detail:
Eastern Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist- 29 hours
✨Tip Number 1
Familiarise yourself with the bank's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. During the interview, show that you can listen carefully to questions and respond thoughtfully, as this is crucial for a Customer Support Specialist.
✨Tip Number 3
Prepare to discuss how you've handled difficult customer situations in the past. Use specific examples to illustrate your problem-solving skills and ability to work independently.
✨Tip Number 4
Highlight any relevant experience you have in call centres or customer service roles. Even if it's not directly related, showcasing your transferable skills can set you apart from other candidates.
We think you need these skills to ace Customer Support Specialist- 29 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist. Familiarise yourself with the skills required, such as excellent written and verbal communication, and the ability to handle customer inquiries effectively.
Tailor Your CV: Highlight relevant experience in customer service or call centre roles on your CV. Emphasise any achievements related to sales goals or service standards, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no spelling or grammatical errors, as strong written communication skills are essential for this role.
How to prepare for a job interview at Eastern Bank
✨Know the Products Inside Out
Make sure you have a solid understanding of the bank's products and services. Familiarise yourself with common customer inquiries and how to address them effectively. This will show your potential employer that you're proactive and ready to assist customers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what is being said. Respond thoughtfully to questions and show that you can identify customer needs, which is crucial for a Customer Support Specialist.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, be prepared to showcase these skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses that reflect good grammar and tone.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss past experiences where you've successfully handled customer complaints or difficult situations. Use specific examples to illustrate your ability to make sound decisions independently, as this is a key requirement for the role.
